Elavon U.S.Reviews of elavon.com

Customer service was great!!

If there was a ZERO star i would have used it. The worse company out there, thieves, liars and sucks customer service.

Diane Trosper customer service representative did everything in her power to help with my problems. Although she could not resolve the issues, she was very pleasant and went above and beyond. Evalon as a whole has been a completely miserable experience. I have lost a total of $700 due to previous customer service representatives. My sales rep Joyce Reynolds is awful. She is rude and doesn't seem to care that I have been a customer for over 10 years. The replacement credit card terminal that you sold to me after mine is out of date is not made anymore. So how long will this one last. At least Diane Trosper made me feel valuable and important!!!!!

difficult time getting around the auto attendent. But once I got a live person, she was amazing.

Great customer service

Customer service was excellent

Easy to operate and very reliable!

I was in the process of integrating their credit card processing into ISV. They strung us along for 3 months, the rep stated a Docusign document was missing (but in reality he had it for ~2 months); just very unorganized. We began integration as they did their risk and compliance. As we were almost done, my rep said I didn’t pass risk and compliance and they gave zero reason as to why. From the initial meeting they knew what risk codes we would be dealing with along with safeguards built into the ISV. And so we wasted almost 4 months of my time, and now I’m back to square one to find another PFaaS.