ElanfinancialservicesReviews of elanfinancialservices.com

This place is absolute trash. They overpulled more than they were allowed with direct seposit(I use my debit for the rest of my bills when the card is maxed,then I get those points back). They kept pulling regardless. Customer service is elementary and does a terrible job. Multiple people at my bank are dealing with the same thing. I’d leave 0 stars if possible. I cancelled my card before they pulled anything else and now they WON’T let me redeem my points. Absolute trash of a company. Hope that they go out of business so they can’t screw people over anymore. Oh yeah, they NEVER tell you what’s pending on your balance. They act dumb about it. Do yourself a favor and don’t use his terrible “company.”

My wife had a card through Elan and they cancelled it without notice. Then they were unwilling to help her out or answer her questions. She had a secured line of credit and they bawked at giving her back the money that she issued them for the secured line. When she called them she got bounced for over 3 hours before she got someone who said they were unwilling to help and wouldn't be sending an email or letter notice. Absolutely a trash company to work with duck and cover before they defecate all over you.

My father recently passed away with an outstanding balance on his credit card. I notified them of his death and they promptly cutoff online access to his account and since he was only receiving electronic statements so I can't even retrieve it online. I am executor of his estate and called to request that they mail out an itemized statement to his address on file so that I could review it for payment. They will not do this unless I provide them with documentation proving that I am the executor. I had been a POA and authorized user of the account prior to his death - but even that's not good enough. They don't allow you to upload documents - they only accept fax or snail mail. They continue to send emails wanting payment but refuse to provide a written itemized statement when asking for payment. They are happy to send an email to his estate saying they will seek payment, but they will not provide proof that they are entitled to payment. I am not jumping through hoops just so I can pay a bill.

I have a signature visa credit card thru elan linked with fidelity. All advertisements say the card is supposed be giving 2% cash back on purchases but my card only gives me 1.5%. I called elan and after a long time researching the service rep told me that since I am a long standing customer I have the old rates. In order to get 2% I have to re-apply for a new card. I expect this will affect my credit score and will definitely cost me to have credit freezes temporarily removed during the application process. Elan could have saved a customer by doing this automatically.

I was assumed my fathers POA when he was admitted to Assisted living six months ago. He has Alzheimer's and cannot remember most things day to day. Someone recently requested a change of address on this Elan credit card. I have advised Elan to cancel this card as neither my father or I requested this change. It has to be fraud. Even after providing Elan with copies of the POA documents, they refuse to cancel the card or account. They even asked for my SS# and birth date to add me to the account - which is absurd given that it is a fraudulent account or has been compromised at the very least. To Elan, my father has ZERO income and ZERO assets, so cancel the fraudulent account or don't - you have been given notice multiple times. The account has been reported to Equifax as fraudulent or compromised as well. UPDATE: Elan has now cancelled the card.

I opened this credit card account in 2009 with a $1,500 limit. I used the card quite often over this span but when I requested a limit increase several years ago it was denied (I have never missed a payment and have a credit score over 800). I also have a Chase card with a $16,000 limit ($0 balance) a Discover card with a $18,000 limit ($0 balance) and a Citi card with a $20,000 limit ($0 balance). I do use these cards every month, but pay them off as well. I understand completely how credit scoring works and the higher the utilization percentage is on a revolving account the more it lowers your score, so I tend to use the cards with the higher limits. I received a letter today that my account had been closed due to it not having any activity within the past 12 months. The issue I have with that is that I had accumulated over 42,000 points that could have been redeemed for merchandise that they also took away from me. I had not used the points already because I was saving them for a higher valued item. There was never any notification letting me know that if I didn't use the card soon it would be closed without my consent. Long story short, this is not a good long term card to obtain. They don't allow you a respectable credit limit (which works against your credit score if you carry a balance) and if you are fortunate enough to be able to pay it off and don't have to use it for 12 months they will close the account without any notification and take away any points you have earned with your years of usage. I did contact them to ask for assistance or explanation and was told I could apply to re-open the card if I wanted but that the points accrued would not be returned to me. No thank you. There are much better companies out there that don't treat their loyal customers that way.

I was a little skeptical about working with Elan services as there were very few to no reviews about them online. Not counting the ones on their website. FYI, these reviews are also not 100% legit as i tried reaching out to those people under whom the reviews were added. Although they all were the clients of Elan, these students had no idea that they ever submitted the review. Back to my issue, i got in touch with elan by the end of September. I had only one month in my hand to pay the deposit and book my seat at college. The same was also communicated to the representative from Elan. At first I wanted to go through banks, However, since my case was very complicated, they convinced me to consider NBFC I got a call from one NBFC the next day and i updated the representative from Elan about this. The person from NBFC said that although your case is complicated we can sanction you a loan of 15lacs without any issues. He requested me to share all the documents. After that i didnt really used to hear from him unless i give him a call. And every time i used to call him he used to ask me same questions or ask for some new document. When all this was happening i used to communicate everything to the Elan representative. He was even kept on cc on all my emails to the NBFC. This went on for more than 10 days, when i escalated the issue, the person from Elan shared a different contact with me from the same NBFC. When i called this person, he straightaway rejected my case. I was shocked as I was promised that loan will be sanctioned. While all this was happening the representative from Elan chose to remain silent. The NBFC was not showing any sign of progress and Elan services chose to just watch. At this point I did not really understand the purpose of Elan. I mean, if its the student who has to work with the banks or NBFCs, we would directly reach out to them. What do we need you guys for. I thought following up with them and making sure there are no delays is your job. This issue has cost some serious damage to my plans. If i had received a clear answer from your team i would have chosen some alternate ways. There are just 2 things i want to tell Elan services, 1. Only talking and verbally promising students will not help you if your actions are not justifying those words. 2. You get cases on daily basis but for a student its their dream. They at least deserve to know a clear answer yes or no. My feedback for other students would be to work with Elan only if you have an alternate plan ready.

Elan is absolutely the worst among card issuers. Every question that arises results in a card being closed and reissued. Elan’s antiquated and inefficient systems have only one solution, close and reissue with new number. This is doubly annoying because the clowns do not assist with transferring recurring items after they close the card. I use the card for business purposes and pay the balance in full monthly. A question about an unrecognized $40 charge and card is closed. I was promised Saturday delivery for the replacement card and oops they set it for Monday. Unfortunately, two recurring charges hit while card is in transit and now I must deal with corrections and fees. All could have avoided if they had met their commitment to deliver on Saturday. The solution from Elan/ they will not authorize the charge or provide information over the phone for it to be paid but will offer me useless rewards points. This company is a complete failure. Any bank allowing Elan to issue cards in its name does not care about its reputation or customers!! The pathetic excuse for a service representative suggested the problem is probably where I live, perhaps no service on Saturday. Amazing since I received both UPS and FedEx delivery from better companies today.