ElanfinancialservicesReviews of elanfinancialservices.com

Every time its time to make a payment on my account. I go onto the app and use face recognition and it tell me that I have to enter my password. I know of very few people that walk around with all of there passwords. Please help me to be able to make my payments on time. I called in about this problem on 4 other occasions and to no avail. Please help me in this matter all of the rest of my card with other company work fine and I have never had a problem with them. I am currently on hold talking to someone and from your company, because I asked for a supervisor.

They have no idea what customer service it… absolutely none!

Protection from unauthorized charges is long gone with this company. Having had their card for many years and thinking that being a Visa card I had some protections I find I was sadly mistaken. When an appliance repair company can electronically produce a fraudulently fabricated receipt and with my signature fraudulently applied to it in four places there is a serious problem. Especially since I already provided copies of the cancelled check that paid for the service. This is their evidence why they will not backcharge the repair company. Maybe this is also why their investigator won't return phone calls. Doesn't fraud mean anything anymore?

Cardmember services is a fake name used by Elan Financial. Despite being the company that approves the accounts and manages the accounts, they bill using the name of the company that they provide the credit services for, so the consumer never knows who they are dealing with. The company recently closed my accounts. The did not tell me that they were closing the accounts or why they closed them. Several months after the accounts were closed I received a letter stating that the accounts were closed because they had been past due, which is a lie because the accounts were set up on automatic payment through the bank that contracted with this company. When I challenged Elan they changed their tune, said that I should not have received that letter that I received and that the accounts were never past due. They however, refused to reopen them. My suggestion is that you do not do business with this company, or any of the companies that they provide credit services for. jerry

Poor customer service , they keep transferring you to another representative and each one has y long wait time. They sent me a zero percent offer but the actual card was %29 interest. Still 3 months after they have no idea when they will correct it. For a balance transfer it has been 2 weeks and they haven’t done it yet!

Applied payment to the wrong account. The account numbers were not even close. Instead of them fixing their error it is left up to you to do it.

Terrible Company. Did not fight for my rights like every other credit card company I have ever had. What a complete joke. I will not trust them with my business ever again.

Normally I've had a good experience with this card company but lately, the problems are more and more frequent. Several payments post late or in the last case not at all after a large one. Calling customer service I was told it would "post today" but nothing happened. Charges are also not showing up, so they have a serious system problem, which concerns me greatly.