EIOReviews of eio.com

How can this company still in business? Totally SCAMMERS. Once you place the order you will end up canceling it months after because they will never ship it. They then charge you a cancelation fee that can be 10% - 50% randomly. RUN

I placed my order on March 9,2020 said my order was being processed that was by email. then nothing happened for weeks. Once I started looking into this I feel I would never receive them until late fall. I emailed customer service requested refund I was told I could receive it. I then received a text message from 323-577-7076 number stating I would receive my $45.00 refund. When my statement came in on my card I actually received $40.50. When I questioned customer service I got the old story of case by case circumstance of possibly restock or be out money for ordering the item. Well the whole nation wants the masks. Your company still taking orders for them knowing it could be months before shipping is wrong! People are out of work need the money that is rightfully there's. Stating a policy right now 10% fee on return for masks just WRONG!

So I ordered my mask 2 months ago from this site. I asked them to cancel my order since one that I ordered from a month ago arrived already. Without any explanation they took out 10%. Im like what is this. They didn't even ship it and nothing has been updated and if there was no work from them why would you charge 10%? After reading comments below I found out there is cancelation fee. I am still waiting email from them but don't order from them!

I put my order on Feb 14 and I have not received my product. I would not recommend this web to anyone since their return policy is so disgusting.

Still haven't recieved my package. Paid for priority shipping for my package to arrive by the 27th of April 2020.

Same story as all others. Took my order and money, never shipped over two months later. When we asked to cancel and refund the deducted 10% cancellation fee for not being able to fill my order. Where in the world do they come from. BBB will soon shut them down. Nothing but a crook website. Look elsewhere.

Do not purchase anything on this site. They are running a scam. They advertise products as available, charge your card, never ship product, tell you product is backordered when you contact them, then charge you 10% when you cancel order. Wash, rinse, repeat..........total scam! Edit 5/19/2020... If I order something and the EIO site says it is in stock, no problem, I buy, EIO ships and all parties involved are happy. However, if I order product that the Eio site says is IN STOCK, but upon further review EIO discovers it is backordered, I should be notified right away. Thus giving me the ability to either cancel within 6 days, if I chose not to wait for stock to come in, and avoid the 10% restocking fee. It is EIO responsibility to make sure their website has accurate inventory information and contact customers in a timely manner when inaccuracies are recognized. Burying your head in the sand is not an option! The only reason I found out the product was backordered is because I contacted EIO 2 weeks after I placed the order when I still had not received shipment of goods ordered. On top of it, EIO had no idea when the product would even be available. Just claiming the 10% fee is in the fine print is not an excuse to run a shoddy business, mismanage orders and then just blame it on the customer. EIO SHOULD NOT BE CHARGING ANYBODY'S CREDIT CARD FOR PRODUCTS THEY DO NOT HAVE IN STOCK OR HAVE THE ABILITY TO GET FROM SOMEONE WHO DOES HAVE STOCK. EIO needs to seriously revamp their customer relations strategy. Won't be in business very long if the customer does not come first. Without customers there is not business!

Thieves selling on WalMart website exploiting the possible delays with mail due to COVID19 and the fact that WalMart Representative may not be available to handle the matter timely.THEY WILL GET YOUR $$$ AND NEVER SHIP PRODUCT!!!! BUYER BEWARE!!! You order, you pay, they get money and don't ship item. They will use Walmart to refund you a portion of your $$. Instead of shipping your order, they inform you it is shipped using a shipment number from previously delayed shipment. USPS Office of inspector General has been notified of this theft.