eightydays.meReviews of eightydays.me

Response from eightydays.me· Jun 13, 2024

Dear Feba, Thank you for your feedback. We understand your concerns and would like to provide clarity on this matter: 1. Booking Date: Your trip was booked for December 2019, before the onset of the COVID-19 pandemic. All boarding passes were issued as per the schedule. 2. Document Submission: You submitted a medical certificate in February 2020, two months after your scheduled travel date. The certificate did not mention COVID-19. As such, it was too late to process a refund through the airline’s policies. 3. Company Action: Despite the delayed submission and the inability to secure a refund from the airline due to the timing, we issued a voucher for the full amount of your trip. This voucher was valid until December 31, 2023, allowing ample time to plan a new trip. 4. Refund Limitations: Unfortunately, since the required documentation was provided after the airline’s refund window, we were unable to obtain any reimbursement from them. We strive to provide our customers with the best possible service. We regret any inconvenience you experienced and remain available to discuss any further concerns you may have. Please feel free to contact us directly for any assistance. Best regards, Chris Jane

Response from eightydays.me· May 26, 2024

Dear Laura, Thank you for sharing your experience with us. We are truly sorry to hear about the challenges you faced, and we deeply regret any stress this caused you. We are thrilled that you initially found our customer support superb during the booking process. Your positive feedback on this means a lot to us. However, we understand how frustrating it must have been not to receive your boarding passes and to experience delays in our response, especially so close to your trip. This is not the level of service we strive to provide. Unfortunately, due to an unexpected issue in our system, there was a delay in processing your request for additional baggage, which impacted the timely delivery of your boarding passes. We understand how this made you feel uncertain and worried, and for that, we are sincerely sorry. Please know that we are taking immediate steps to improve our systems and ensure that such issues do not happen again. Our goal is to provide a seamless experience for all our customers, and we are committed to learning from this situation to serve you better in the future. We hope that despite these issues, your trip was enjoyable. We are happy to know that all tickets were eventually sent and that you were able to complete your journey. If there is anything more we can do to assist you or if you have any other concerns, please do not hesitate to reach out to us directly. Your satisfaction is our priority, and we are here to help. Thank you for your understanding and patience. Best regards, 80days.me Team

Response from eightydays.me· Nov 12, 2022

Hello, thank you for your review! As I see, your issue is still being resolved. During the pandemic time, you agreed to a voucher from our company, but at the beginning of 2022, you asked to exchange the voucher for real money. We started asking for refunds from the airlines, and most of the airlines returned the money to us, and we forwarded it to you. Please note that the rules for obtaining a voucher indicated that a refund was impossible, but we decided to meet you since you described your situation. We hope we will soon resolve the issue with the remaining 15% of the total amount; we have successfully received refunds already from the airlines it is 85% of the amount, and we have successfully refunded you this amount already. We are still ready to give you a voucher for 15% of the total. And we are sure that shortly the airlines will create a refund. We are very worried about each client and help even with the impossible.