EGOReviews of egopowerplus.com

Drove one hour to service center for mower. NO update provided from repair center. After 2 weeks called Ego support in who knows what country and spoke with a prompt reading human and was told I was going to get a replacement mower in 3-5 days, It's now been 2 more weeks with no mower, no tracking information or expected ship date!!! Called Ego prompt reading foreigner support again with same stupid repeated line of soon to be shipped. This is the last time I will ever buy Ego. What a waste of money...

Wrong part in factory sealed box. Called them. They said part will be delivered in 2 wks. Never arrived. Called again and they said OH we need a picture of your receipt. Sent that and gave all serial #s again. Days go by, get an email of a picture. Pick the part you need. I send that in. Days later OH your receipt shows a shovel not a trimmer, what are the serial #s. Sent again. Today received an email asking for a survey but "give us a call." Called and asked if the part was on the way. Well NO you should have taken the shovel back before the 30 days were up....we're into 37 days, numerous emails and calls and TODAY we find out company won't honor their product and we should have brought it back to the store.

These products are great however when the battery goes bad they will find every excuse to not send a replacement battery under warranty. They told one was being sent to me, I waited 2 months and then called and they said sorry we are not sending you one. The time was past warranty. However it was not out of warranty when I called. Do not buy these!

I own nine pieces of EGO equipment, six battery chargers and seven batteries. I started buying their stuff in October of 2022. In that package I got a battery dated October 2021 that WHICH SHOULD NOT HAVE BEEN A PROBLEM. In order to keep the three year warranty on batteries and the five year warranty on equipment all of your stuff has to be registered ALONG with a copy of the purchase receipt. Although EGO has taken care of some of my chain saw issues under warranty, they really put the screws to me in regards to two defective batteries. One of them they replaced but it cost me the warranty on my string trimmer beause they didnt have a copy of the recipt. I had not only sent that to them before that phone call, they got it twice more later on but still no reinstatement of the string trimmer's warranty. The older battery they ALSO got the receipt. During three long phone calls, a Friday, Monday and Tuesday (one guy and two women) I was told they had to look into it and after a long pause they stated they would have to call me back. THAT NEVER HAPPENED!!! I have since given up on the older battery and along with the one they replaced, I've taken both to the county dump for proper recycling. A warranty is no good if they dont honor it.

Stay far away from this company! They will bring you in with there Fake 5 year warranty and i say Fake because good luck trying to use it. And after you get then to accept responsibility they have you send it to a repair company that not only loses your items but literally you have to do all the work to hunt down your blower. EGO wont and cant do anything because they are literally clueless and Lowe's is not accepting responsibility because they even told me they don't like working with EGO. Just stay far away!

My EGO trimmer has had problems in the first 2 months of use. Ihad to purchase a part out of pocket. Less than a month later it had to be sent to a service center, in this case AceHardware where it will sit for 6-8 weeks before they can even assess the problem. I cannot return it as I am deeply dissatisfied nor do I get a loaner. Calling EGO, I get a rep who can only tell me EGO will repair it. I will likely purchase a new trimmer, not EGO! And I will NEVER CONSIDER EGO as an option in the future!!

The equipment is expensive, particularly the batteries, which do not last long enough. If you are not willing to spend $1,000 on batteries every five years, you do not need to waste your time with this product. It takes me one 7.5 amp and three 2.5 amps to cut, blow, edge, and weed eat my yard, and it takes me 3 hours start to finish. I will say, the volume the equipment operates at is nice, and it is strong enough, but the life of the batteries, and the cost to replace them, is insanely poor to me.

Had 0 issues with warranty for battery. They were amazing. Now need warranty for the multi-power head. No issue with receiving the warranty but after 12 days the item only has a tracking number and has not been picked up from UPS. I call EGO every day. Their excise is UPS not showed up and need to wait for another week to see then they can reissue the item and start all over again. Called in on July 29th 2025. Tracking order issued July 31st. This is now Aug 11th and on hold again waiting to remind them item shows UPS has not picked up because they have not scheduled a pickup. They only created a shipping and tracking label. Without schedule a pickup UPS will not pick it up. Send survey in after every call.