Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
389 reviews
Evergreen Credit UnionSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Evergreen CU is one of the largest credit unions in Maine, with over $667 million in assets and serving over 33,000 members throughout southern Maine. We proudly serve the banking needs of individuals, families and local businesses in Cumberland, York, Sagadahoc, Androscoggin, Oxford, and Lincoln counties.Join EvergreenAbout UsContact Us
Evergreen Credit Union (egcu.org) has 389 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
389 approved reviews, newest moderated first
Good communication. Positive attitude. Ensured follow-up from the appropriate party
By customer
Response from Evergreen Credit Union· Oct 1, 2020
Hello, Thank you for your review. We're happy you experienced excellent member service. Please let us know if we can help again in the future. Have a great weekend! Evergreen Credit Union
Justin was promt and very easy to work with. Thank you for your kind services.
By customer
Response from Evergreen Credit Union· Oct 1, 2020
Hello, Thank you for your review. We're happy Justin could help you with the world-class member service we're always looking to provide! Let us know if we can help again in the future. Have a great weekend, Evergreen Credit Union
great service fast efficient to the point respectful willingness to fulfill my concern request!
By customer
Response from Evergreen Credit Union· Oct 1, 2020
Hello, Thank you for your review. We're glad you experienced excellent member service. Please let us know if we can help in the future. Have a great weekend! Evergreen Credit Union
Great Customer service! Sean was so helpful. I made an error in my checkbook register and Sean helped me find the error. He was very nice and did not make me fill rushed to get off the phone. I know I could use online banking, but I really enjoy talking to a person. 10/10 would recommend. Great Job!
By Tristan
Response from Evergreen Credit Union· Oct 1, 2020
Hi Tristan, Thank you for your review! We're happy Sean could provide you with the world-class member service we're striving for. Please let us know if we can help in the future. Have a great weekend, Evergreen Credit Union
Needed assistance on transferring money from one institution to another. I'm so sorry that I can not remember the woman that assisted me on my phone call from your customer service department but she was AMAZING! Hands down the best customer service I have had in a while. She took the time to give me the infomation I requested but then went ABOVE AND BEYOND and explained another feature that you had that I was not yet using that she thought might simplify things for me. IT WILL!!! She also stayed on the line and walked me through it. My only issue is I can't remember her name and I would like to give her full credit!!!
By customer
Response from Evergreen Credit Union· Sep 30, 2020
Hello, Thank you for your review. We're glad you received great member service! We're always striving to provide a world-class experience for our members. Have a great week, Evergreen Credit Union
Kacie was helpful and pleasant.
By customer
Response from Evergreen Credit Union· Sep 25, 2020
Thank you for your review. We're happy Kacie was able to provide the world-class member service we're striving for! Please let us know if we can help in the future. Have a great weekend, Evergreen Credit Union
The commercial loan department at Evergreen credit Union is outstanding in every way. First they are real people with a sense of humor and truly enjoy what they do. Next, they know the business so they are able to be flexible and listen to what the customer is trying to do and help them get there I have worked with Jere Shaw the VP of commercial lending for years and had an outstanding relationship and many successful deals. Recently I began working with Julie Littell in the commercial loan department and she is creative and thorough and put together a great package for all of my commercial loans. I would highly recommend Julie to landlords and other commercial clients. Rand Clark, MBA Pres. Home Rentals & Office Rentals
By randclark M.
Response from Evergreen Credit Union· Sep 25, 2020
Hi rand, Thank you for your review! We're glad our Commercial Team has been such a big help for you. We strive to provide world-class member service, and Jere, Julie and their team are no exception. Please don't hesitate to reach out to them in the future. Have a great weekend, Evergreen Credit Union
Thanks Paige for your excellent customer service! Always kind,and does whatever she can do for me as customer!
By customer
Response from Evergreen Credit Union· Sep 25, 2020
Thank you for your review! We're happy Paige could provide excellent customer service. Please let us know if we can help again in the future. Have a great weekend, Evergreen Credit Union
