Evergreen Credit UnionReviews of egcu.org

I forgot to deposit for an automatic withdrawal from my account before going out of town. It resulted in 3 OD,'s. My fault, not the banks. I called and asked if there was anything that could be done to help. Sean in the Naples branch, listened to my woes and was very compassionate. My husband's been out of work due to knee surgery in the spring and our funds are getting low. He was able to reverse the fees which was a huge blessing! I'm thankful for a bank that still connects with its customers in a small town way!

Every time I call Evergreen credit union for my mother, who is 81, the service is exceptional. Everyone is friendly, knowledgeable, and extremely helpful. My parents always had an account at Evergreen, but we recently are moving all of her accounts from a big bank to your credit union because of the outstanding service.

I’ve been banking with them for years just opened a credit line. Happy A. was very helpful and prompt

Thank you for all your help with my time sensitive matter. Thanks for listening putting my mind at ease during a difficult time. It is nice to talk to a human and get results.

Always easy to work with and quick to get things done for you. They've kept my finances easy to understand and use for decades

If there were a Hall of Fame for credit union professionals, Christy Theriault would already have her own wing. From the moment I connected with her, I knew I was in the hands of someone truly extraordinary. Christy isn’t just a loan support specialist, she’s a superhero, armed with compassion, brilliance, and dedication. Her response time is flawless, her knowledge is encyclopedic, and her patience is Saint-like. Christy has guided me through different processes with such grace and clarity that I felt like I was being personally escorted through a VIP experience. She has anticipated every question before I even asked, and her ability to simplify complex information is nothing short of magical. But what truly sets Christy apart is her heart. She treats members like they matter, and acknowledges the emotional impact some situations can cause, while also remaining professional. You can feel her genuine care in every interaction. She doesn’t just help you with your loan, she empowers you, educates you, and makes you feel like your financial goals are not only achievable, but inevitable. If you’re lucky enough to work with Christy Theriault, prepare to be wowed. She’s the gold standard of customer service, and my credit union is infinitely better because of her. Give that woman a bonus, a trophy, and a parade—she deserves it.

Jenn Perreault was fantastic.She was professional, knowledgeable, and wahelpful. I would reccomend Evergreen.

I've been a customer of evergreen credit Union for 30 years. They have excellent customer service. I've never had a bad experience. Highly recommend them