Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
389 reviews
Evergreen Credit UnionSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Evergreen CU is one of the largest credit unions in Maine, with over $667 million in assets and serving over 33,000 members throughout southern Maine. We proudly serve the banking needs of individuals, families and local businesses in Cumberland, York, Sagadahoc, Androscoggin, Oxford, and Lincoln counties.Join EvergreenAbout UsContact Us
Evergreen Credit Union (egcu.org) has 389 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
389 approved reviews, newest moderated first
I’m new to Evergreen Credit Union, I could not be happier to be part of this wonderful financial institution!
By Julie C.
Response from Evergreen Credit Union· Jun 30, 2023
Hi Julie, Welcome to Evergreen! Thank you for leaving a review. Best, Emma P. Evergreen Credit Union
I was experiencing some issues with your on online portal and so I went into the Windham office and Jennel Berry was amazing she figured out what the problem was and fixed it and had me out the door in no time.
By customer. Heather M.
Response from Evergreen Credit Union· Jun 26, 2023
Hi Heather, We're glad Jennel could help navigate Online Banking! We hope you continue to use it with ease in the future. Please stop by your local branch or call us if you have any other questions. Best, Emma P. Evergreen Credit Union
Paul helped me with a question I had about CDs. Friendly and efficient. Very much appreciated!
By Isaac
Response from Evergreen Credit Union· Jun 15, 2023
Hi Isaac, We're glad Paul was able to answer your questions about CDs! We appreciate you leaving your experience with us. Please feel free to reach out if you have any more questions. Best, Emma P. Evergreen Credit Union
Today I had one of the best customer service experiences ever at EGCU. It was found my debit card had been compromised and needed to be replaced. I went to the credit union on Broadway in South Portland and as I stood there waiting for a new card I had a great conversation with both the teller working on my issue and another who was waiting for customers. Both were so professional, courteous, and genuinely kind. Not because that's their job but because they sincerely cared and it was apparent. Later at home I had to make a call back to the CU due to an issue updating a site with recurring billing using the new card. I experienced exactly the same level of attention and caring. There came a point where I was so overwhelmed and moved by this I asked who to reach out to there so I could be sure they received my gratitude. I have been a loyal EGCU customer for over 20 years. If anyone asked me to recommend a place to do their banking EGCU is unmatched. When I dealt with staff today I wasn't being waited on at a business. I felt like I was part of a family. Kudos to Evergreen Credit Union for providing stellar customer service and showing just how much they care about their patrons!
By Lisa D.
Response from Evergreen Credit Union· Jun 15, 2023
Hi Lisa, This is such a great experience! Thank you so much for sharing with us. We're always happy to help. Best, Emma P. Evergreen Credit Union
Chelsey was very helpful and clear. There where no surprises in regard to documents needed. A very efficient process
By T L.
Response from Evergreen Credit Union· Jun 15, 2023
Hi there, Our team loves Chelsey! Thank you for sharing your experience. Best, Emma P. Evergreen Credit Union
As a first time loaner it was made very easy and enjoyable.
By daniel M.
Response from Evergreen Credit Union· Jun 15, 2023
Hi Daniel, We're so happy that our team made it easy and fun for you to get your first loan with us. Thanks for the review! Best, Emma P. Evergreen Credit Union
I financed my new vehicle and had an amazingly easy experience. Isaiah made the process easy... thanks so much!!
By customer
Response from Evergreen Credit Union· Jun 15, 2023
Hi there, Thank you for leaving a review! We're so glad you had a great experience with Isaiah. Best, Emma P. Evergreen Credit Union
Chealsy was amazing and very helpful Very happy with the whole experience
By customer
Response from Evergreen Credit Union· May 24, 2023
Hi there, Thank you so much for leaving a review! We'll make sure to tell Chelsey about your positive feedback. Best, Emma P. Evergreen Credit Union
