EFE GlassesReviews of efeglasses.com

Response from EFE Glasses· Aug 10, 2026

Dear Carle, We are sorry to hear you‑are unsatisfied with your purchase. We failed to locate your order under your name. Kindly send over your order details. Your shopping experience matters greatly to us and we will work out a proper solution for you. We always reply to all emails within 24 hours. Could you please provide the email address you used to send the inquiry and your order number? We will conduct a further search for your email records accordingly. Feel‑free to email us at [email protected] if you have further concerns. Best wishes， EFE Customer‑Service Team

Response from EFE Glasses· Aug 9, 2026

Dear Freddy, We are sorry to hear you‑are unsatisfied with your purchase. Could you please tell us what is wrong with your glasses? We failed to locate your order under your name. Kindly send over your order details. Your shopping experience matters greatly to us and we will work out a proper solution for you. Also， if you are unsatisfied with the goods or they fail to meet your expectations, our return‑refund policy is published on the official EFE website. You are entitled to arrange the return in compliance with the policy terms. Feel‑free to email us at [email protected] if you have further concerns. Best wishes， EFE Customer‑Service Team

Response from EFE Glasses· Aug 9, 2026

Dear Mubarik We are truly sorry for the unpleasant experience you have encountered. When new‑received glasses fail to deliver clear vision, possible causes include issues with your supplied prescription, ill‑suited frames, or rare manufacturing faults. Every finished pair keeps processing logs and undergoes pre‑delivery quality checks, so production mistakes can be easily ruled out. We needed relevant information from you to identify the root cause and resolve your matter efficiently. We apologise if these requests caused you trouble. Our return‑refund policy is publicly available on our webpage. Prescription glasses are custom‑made high‑cost goods. Customers are required to cover return postage and partial handling fees for non‑quality returns. We have escalated your case for a thorough re‑examination. Once we work out what triggers your wearing‑related trouble, we will offer you a reasonable solution. Please do not hesitate to contact‑us if you have further concerns via email [email protected]. Best wishes， EFE Customer‑Service Team

Response from EFE Glasses· Jul 25, 2026

Dear Customer, We are truly sorry to hear you are dissatisfied with your order. All our prescription eyewear is manufactured strictly according to the prescription data you provided at the time of purchase. We stand behind our product quality: we require objective test evidence and supporting documentation to confirm any manufacturing defects before we can process related claims. Simply stating that the items are poor quality without supporting verification cannot be recognized as a valid quality issue. Regarding the Seel Worry-Free Delivery coverage you purchased, the relevant terms and claim rules are administered directly by Seel. We have been ready to coordinate to resolve your concerns, and we welcome you to contact us to discuss the proper procedure for submitting valid evidence. We hope we can have a chance to communicate and resolve this matter properly. Please feel free to reach us via email at [email protected] if you have any further questions. Best regards, EFE Glasses Team

Response from EFE Glasses· Jul 20, 2026

Dear Paul We are so sorry to hear that. We have located your order #260630010645 under your name. According to logistics records, the package was successfully signed for on July 13. If you confirm you have not received our previous message, we already offered a solution to you in our earlier correspondence—did you not receive that message? We have resent the email to you just now. Please rest assured that we will never refuse to resolve your problem. EFE Glasses is a well-established eyewear brand with a long history, and we stand firmly behind our product quality and customer service. We sincerely apologize again for the unpleasant shopping experience you’ve had. Please feel free to reach us via email at [email protected] if you have any further questions. Best regards, EFE Glasses Team

Response from EFE Glasses· Jul 14, 2026

Dear Mark We are truly sorry that you are unsatisfied with your glasses. Let us clarify our return‑refund policy for you. Prescription glasses are custom‑made products. For returns without manufacturing defects, you may send the item back, yet you need to cover return shipping costs and partial service fees. Our full terms are posted on our website: https://www.efeglasses.com/return‑and‑refund. Regarding the blurry‑vision issue, possible causes include inaccurate or expired data on your physical prescription sheet. In addition, please send us photos of you wearing the glasses so we can check whether the frame fits your face well. If you purchased progressive lenses, improper frame size will also result in uncomfortable eyesight even with correct lens parameters. Please rest assured we will try our best to settle this issue properly. Feel free to email us at [email protected] whenever you have questions. Best regards, EFE Glasses Team --------------------- Updated： Dear Mark, You misunderstood us. Immediately after replying to your review, our specialist emailed you. We re‑evaluated your issue and provided a new solution. As we stated in our initial reply, we will do our best to resolve your problem. Please check and reply to our email promptly. We sincerely apologize again. EFE Glasses Team

Response from EFE Glasses· Jul 12, 2026

Dear Christian, We sincerely apologize for your unpleasant shopping‑experience. We ask for your prescription copy and selfie with the glasses only to pinpoint the root cause accurately. Sometimes mistakes come from doctors’ incorrect prescriptions, self‑entered wrong values or expired prescriptions submitted by customers. For progressive lenses, we also need to check whether the frames fit your face properly and confirm your wearing position, since progressive lenses have strict requirements for frame sizes. Once we confirm what caused this problem, we will offer you a proper solution without delay. Feel free to email us at [email protected] if you still have concerns. Best regards, EFE Glasses Team

Response from EFE Glasses· Jun 17, 2026

Dear Jeff, We are truly sorry to hear about your frustrating experience with our order, and we sincerely apologize for all the trouble this has brought you. Could you kindly share your order number and registered email address with us? Our dedicated team will thoroughly re-investigate every issue you described. If we confirm this is caused by our product or service error, we will take full responsibility for the whole matter. We always strive to treat every customer fairly, and we will never allow any customer to receive unfair treatment from us. Feel free to contact us via email at [email protected] anytime if you have any questions. Best wishes， EFE Glasses Team