Dishonest
I am very disappointed with my experience with efax. They need to make their customers able to cancel via online through their efax account. Having to cancel over the phone or with a live agent is dishonest, antiquated, and inconvenient. It honestly seems like they do it this way because they know that customers have a harder time finding a moment to make a phone call. Therefore they get their auto-payment (which is nonrefundable) before they have time to call and cancel. It is not a security feature. I can cancel every other account I have without talking to a live person (Netflix, Hulu, Amazon, electricity, water). I find this company to be dishonest, unreasonable, and overpriced. I will not be using efax again and I will make sure every person I talk to will know about my experience.
By Matthew L.
Response from eFax· Dec 21, 2018
Dear Matthew, Thanks for your review and sorry to hear of your experience. The cancel process should be straight forward with a call to ourselves. If you could let us know your fax number or email address used for signup we will look into this for you, we've sent you a private message via Trustpilot which you can reply to. Many thanks, eFax Support Team UPDATE 13/12/2018 - Dear Matthew, we have sent you a follow up via private message yesterday, if you could reply to this we will be able to assist you further. Many thanks, eFax Support Team UPDATE 14/12/2018 - Hi Matthew, we were able to locate your account and sent you a follow up email, if you could reply to that email we will be able to assist you further. Many thanks, eFax Support Team Update 21/12/2018 - Hi Matthew, we hope everything is now ok and sorted for you. If you could please reply to the email (s) or private message we have sent you and let us know, that would be most appreciated. If anything further needed, please do let us know also. Many thanks, eFax Support Team