eFaxReviews of efax.com

Je n'utilise pas ce service et JE VEUX ANNULER CETTE INSCRIPTION!!! J'ai à appelé maintes reprises le numéro sur leur site: "Si vous souhaitez résilier votre compte eFax®, appelez notre équipe d’Assistance clients au 01 75 90 90 72." Jamais personne ne répond. Toujours trop de personnes en lignes. J'ai suivi le message disant d'appeler d'autres langues. J'ai appelé en Belgique. On me dit que personne ne peut me répondre ni en francais ni en anglais ni en néerlandais et qu'il faut que je rappelle en France. Sur un autre numéro: 01 75 90 90 56. Évidemment, c'est pas le bon service et personne ne peut me répondre pour annuler!!! et on va me rappeler. Jamais eu de rappel dit en passant. On me donne un numéro en Grande Bretagne UK : +44 20 3949 7354 Je l'appelle mais évidemment, il n'y pas de conseillés pour me répondre J'en ai marre!!!!!! Annulez cette inscription de suite et je vais porter plainte au parquet!!! Merci

Oddly, eFax have demonstrated the utility of Trustpilot. I had a problem cancelling the eFax service. Nobody answered the dedicated line set up for cancellations not even after 30 minutes on the line. It appeared that this was a deliberate stratagem designed to 'retain' unwilling customers. So ... I yelled on Trustpilot (yesterday as it happened). This morning I got a call from Customer Service and the cancellation has been effected. So ... thanks to Trustpilot for amplifying my yelling and thanks to eFax for finally coming through. But you really need to look at your procedures and make it easier for people to cancel.

Was door mijn eigen schuld afgesloten maar kreeg supersnel weer toegang tot mijn informatie. Mike

Signed up as urgently needed to send fax and forgot to cancel for 6 months, which is my fault. However, now I am trying to cancel and have been on hold with the "loyalty team" for 15 minutes and no indication how long I am going to be on hold for. At this rate I will spend another 6 months subscription in phone charges. There should be a way of cancelling on the website like there is with other subscription services. If the only way of keeping customers is making it really difficult to cancel then it all feels a bit dodgy. Update - It actually took 30 minutes to get to speak to someone, really poor in 2019.

I created a trial account over 6 months ago as I urgently needed to send a fax and had no other option. I had thought I canceled over the phone within the initial 30 days, and just recently found that I have been charged each month since the day I opened the account. I had never actually sent a single fax, as the fax I had sent on a physical machine days prior was located by the recipient before I sent one from eFax. I was charged for 6 months for a service I never used, and when I tried to cancel AGAIN and get refunded, they refused to refund and claimed they do not do refunds as per their policy. I asked that they cancel my account immediately, which they claimed they did (and I even received an email saying it was canceled.) But when I logged back into the account on their website it said my account was still active, my next payment was still scheduled, and my card is still on file and I can't remove it. DO NOT USE THIS SERVICE.

We have been using eFax for about 5 years and we have never had any cause to complain, the service has been great. With fewer and fewer customers sending their orders via fax using eFax is far simpler than using the old fax machine as the orders appear in the inbox so no need to worry about paper or ink running out. It is also a very nice touch to be able to have a 'local' fax number.

Servizio ottimo, fruibile da smartphone, anche tramite app. Servizio clienti efficiente e professionale. In particolare ringrazio la eccellente Serena che ha trovato la migliore soluzione alle mie esigenze. Consiglio assolutamente.

Customer service fantastica. Gentili e disponibili. Raro trovare gente che sa fare ancora il proprio dovere e loro lo fanno portando tranquillità e serenità al cliente. Davvero molto soddisfatto.