Edward JonesReviews of edwardjones.com

I opened my account April 9 and two weeks later I had an unexpected expense, so two weeks later I needed a larger amount of my own money. My financial advisor, who had left the company in the meantime, was unable to get the requested amount transferred to my bank account. The head office issued me a check, which was mailed without a tracking number!!!!!! I asked to receive the check as quickly as possible, but they did not fulfill this request, citing some kind of referral letter!! I have not received my own money to this day and this is outrageous!!! The company refers to all kinds of referral letters, which were not disclosed to me when opening the account! This is a very inappropriate service! This is my experience and this is true!

I had 3 mill with EJ and they are the most clueless ignorant people ever. I would like to use other words but this would never get posted. I pulled my $ out exactly 10 mos later and am very very happy I did. DO NOT DO IT .

I’ve had an extremely frustrating and disappointing experience with Edward Jones (Santa Rosa, CA), specifically working with Financial Advisor Justin C. Pigeon and his office. The funds in question were inherited following my father’s death, which makes this situation all the more difficult and upsetting. What should have been handled with care, professionalism, and efficiency has instead become a prolonged and stressful process stretching out over months. I live and work in the UK, and it has become clear that the office has a very limited understanding of how international banking operates. A straightforward international wire transfer has turned into a drawn-out ordeal, with repeated delays, unclear communication, and no apparent sense of urgency to conclude things. Though they are nice people, I find it very concerning there is a serious lack of basic operational competence. Rather than completing a simple transfer, I have been sent physical documents by post to sign—untracked—which take weeks to arrive (if they arrive at all). This has significantly delayed access to funds and added unnecessary uncertainty to an already difficult time. The process is now stretching beyond six months, which is completely unacceptable. It does not inspire confidence in their ability to manage even relatively standard financial matters, particularly where international clients are concerned. Given that my parents paid for these services, this experience has been especially disappointing. I would strongly caution others—particularly those based outside the U.S.—to think carefully before relying on this office for financial advising or fund management. A deeply frustrating experience at a time when better support should have been a given.

I worked with Kevin Neaves for several years and initially had a positive experience. He provided guidance that I found helpful and appeared to act in my best interest. However, during a recent discussion regarding a potential conflict of interest related to a 401(k) rollover, the interaction shifted in a way that gave me pause. After initially agreeing to move forward with the rollover, I revisited the decision a couple of months later following a job change and relocation. With these changes, I wanted to better understand potential conflicts of interest before proceeding. His response to this felt defensive and included remarks that I perceived as dismissive of my inquiry. This made it difficult to have a constructive, open dialogue around an important financial decision. I take responsibility for how I phrased my question and recognize it could have been more precise. That said, I believe clients should be able to ask questions about conflicts of interest and receive clear, professional, and respectful responses. Because of this experience, I no longer feel confident recommending his services. Open, transparent communication is essential in an advisory relationship, and this interaction did not meet that standard for me. I do appreciate the support Kevin provided earlier in our engagement. Since then, I have transitioned to a different advisor who better aligns with my preference for collaborative and transparent discussions when making financial decisions.

Why can't the Legal Affairs Dept commit to getting their act together!!? I am waiting to get a representative from EJ to sign a friggin' Pacific Life QDRO!! My lawyer has called several times and all she's told is that the legal eagles at EJ "are working on it". A signature, Dudes!!! Don't you know how to write your name??! You got into investing because you're sufficiently capable of counting to 20, but were never able to write your name. Poor company

I recently transferred my ~$145,000 brokerage account out of Edward Jones, and the experience left me extremely disappointed, both in terms of transparency and how the transfer was handled. While working with Edward Jones, I was told my portfolio performed well (around 14% in one year), but it was never clearly communicated how much I was actually paying in total fees. Between the advisory fee and the expense ratios of the funds I was placed in, I later realized I was paying thousands of dollars per year. These costs were not presented in a clear, all-in manner, which made it difficult to understand the true impact on my returns. The most concerning part of my experience was during the transfer process. I was told that I would incur taxes and commissions on each position simply for transferring my account. When I asked for this information to be provided to me in writing, that claim was not substantiated. In reality, my transfer was completed almost entirely in-kind. Only one minor position was sold, resulting in approximately $50 in gains (roughly $15 in taxes), and no per-stock commissions were charged. Being given inaccurate or unclear information during this process created unnecessary stress and felt highly misleading. The tone and approach I experienced during the transfer were also unprofessional and made an already stressful situation worse. After completing the transfer, everything arrived intact, and it became very clear how much I had been overpaying in fees relative to the value I was receiving. My advice to anyone considering Edward Jones is to ask for a full breakdown of ALL fees — not just the advisory fee, but also the internal expense ratios of the funds being recommended. It is also important to understand why specific investments are being selected and how those recommendations are compensated. Transparency in financial services is critical, and unfortunately, that was not my experience here. I’m relieved to have moved my account and now have full visibility and control over my investments.

Please don’t use Edward Jones! I don’t have an account with Edward Jones, but my parent did. They only had one because they inherited the funds and it must have seemed impossible to get it out of there because her I am, now processing their passing and it’s a nightmare. Both my parents have passed away and I’m dealing with getting the funds out of Edward Jones. They are slow, don’t know what they are doing and have ridiculous approval processes and fees. It will take your family members month to process anything with them. Don’t use them so you family members never have to be put through what we are dealing with.

The employee seemed to know her funds, which is why I am giving one star, besides that, I never had issues with Fidelity and moving everything aside from my 401k, has been nothing but a mountain of paperwork, denied transfers and continuous phone calls to both institutions, which has shown that the issue was on Edward Jones' end. Now everything is supposed to be completed, aside some residuals. However, when I try to log into the app or website, it either says account has been closed or User ID not recognized. What a circus. I should have stayed with Fidelity.