Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
213 reviews
EditageSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Editage offers a comprehensive suite of expert services and AI solutions, all designed to meet the needs of academia at every step of the way. For 20+ years, Editage has been helping researchers, publishers and societies, universities, funders, and others from 190+ countries communicate the impact of their work to the widest possible audience. Editage is a brand of Cactus Communications, a science communication and technology company.
Editage (editage.com) has 213 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
213 approved reviews, newest moderated first
質問やヘルプに対し迅速に対応くださり、安心かつ信頼できる会社だと思いました。
By 玉川千雅子
Response from Editage· Jul 31, 2024
Thank you so much for your kind words! We’re delighted to hear that you found our services trustworthy. Your feedback is incredibly valuable to us and inspires us to continue delivering the best possible service. We look forward to supporting you on your publication journey in the future. Regards, Customer Service Team Editage
The Editage consumers service was doing well in every stage of my editing. They effectively helped me address each issues and matters. Meanwhile, the editor’s job was quality as he/she appropriately edited every sentences and words, and I can see that the overall language structures and layouts have been advanced.
By Andy L.
Response from Editage· Jul 15, 2024
Thank you for your positive feedback! We're thrilled to hear about your great experience with Editage. Ensuring high-quality editing and excellent customer service are our top priorities, and we're delighted that you found our services effective in addressing your concerns and enhancing your manuscript. We look forward to continuing to support you on your publication journey. Regards, Customer Service Team Editage
I like the way they respond to requests for minor adjustments in a friendly manner.
By Masayuki K.
Response from Editage· Jun 14, 2024
Thank you so much for your kind words! Our team is dedicated to delivering the best service possible, and it's great to know that our approach is appreciated. We are always here to help you with any requests you may have. We look forward to collaborating with you again on your publication journey. Regards, Customer Service Team Editage
I have a research professor who is very particular with grammar and APA 7th edition. The editing services offered by Editage was just what my paper needed to help get the maximum amount of points on my paper for grammar and APA, and essentially an A
By Sandra S.
Response from Editage· Apr 23, 2024
Thank you for your kind words! We're thrilled to hear that our editing services helped you achieve the highest possible grades for grammar on your paper. We're here to support you in all your academic endeavors. We look forward to the prospect of collaborating with you on your publication journey. Regards, Customer Service Team Editage
Now it’s my third time using your services and they are very helpful. Thank you and I am looking forward continue writing papers with your help.
By Tatjana K.
Response from Editage· Mar 20, 2024
Thank you so much for your kind words! We are delighted to hear that you have had a positive experience. We appreciate the trust you have placed in our services, and we look forward to the prospect of collaborating with you on your publication journey. Regards, Customer Service Team Editage
Checks and comments are useful and sharp. They help me so much.
By naoki O.
Response from Editage· Feb 13, 2024
Thank you for your valuable feedback. We are thrilled to hear that our team of expert editors was able to provide you with helpful comments. We look forward to the prospect of collaborating with you on your publication journey. Regards, Customer Service Team Editage
The editing takes perfect time as requested, non-exaggeration editing, has a nice flow structure of the editing and has a very detailed review.
By Aprilia N.
Response from Editage· Feb 1, 2024
Thank you for your feedback. We are delighted to hear that you are happy with our language editing services provided, as we strive to help researchers all around the globe to have their work published. We look forward to collaboration with you on your future assignments. Regards, Customer Service Team Editage
SUMMARY Many changes were carried out well in time but only a (conservatively estimated) fraction 0.9 contained sensible corrections (as was established later on). The remainder consisted of a 0.01 rate for the introduction of plain grammatical errors, which made me investigate the rest, leading to a 0.07 fraction of more errors introduced by Editage and (as turned out later on) a fraction 0.02 of unnecessary changes. A fraction of 0.01 were errors introduced by Editage that I had been unable to intercept and that surfaced only after submission of the edited paper. To put this score in perspective: Editage introduced plain changes of meaning at a rate of 0.02 but an independent editor and native speaker did so at a rate of 0.03. (This editor introduced 1 plain grammatic error i.e. 0% and, contrary to Editage, made bold changes and commented on changes.) The changes of meaning should therefore be considered a natural phenomenon, due to the difficulty of the text or to be conceived as suggestions for other wordings. The main problem is not the netto 0.01 error introduction rate (netto, that is, after additional corrections) but the considerable time needed for correction of the changes and for reacting otherwise on the 0.1 rate by which Editage made unreliable changes. Editage returned ‘profuse apologies,’ made a total refund, and guaranteed to improve the service. CONCLUSION When contracting Editage for its advanced editing service (two native speakers who are experienced editors), reserve time for the case that additional corrections are needed.
By Arnold B.
Response from Editage· Jan 11, 2024
Thank you for sharing your experience. We appreciate your insights and sincerely apologize for any inconvenience. Rest assured, we've taken immediate corrective steps to enhance our service quality. Your next experience with us will reflect these improvements. We value your time and look forward to assisting you in your publication journey. Regards, Customer Service Team Editage
