EditageReviews of editage.com

Carnegie Center Dr STE 102, Princeton, NJ 08540, United States, Princeton, New Jersey

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The Fair Hearing score

4.6/ 5

Excellent

213 reviews

Editage4.6Excellent

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About Editage

Editage offers a comprehensive suite of expert services and AI solutions, all designed to meet the needs of academia at every step of the way. For 20+ years, Editage has been helping researchers, publishers and societies, universities, funders, and others from 190+ countries communicate the impact of their work to the widest possible audience. Editage is a brand of Cactus Communications, a science communication and technology company.

Editage (editage.com) has 213 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.

Also known as: editage.com
Website: editage.com
Category: Education Services
Location: Princeton, New Jersey
Listed on The Fair Hearing: 2026

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Sep 8, 2025

Urgent Concern: Possible Scam and Lack of Customer Support

Notice of Fraud, Negligence, and Intent to Pursue Legal Action if You Retaliate Editage is a fraudulent company that lacks qualified PhD scholars capable of proper proofreading. This misconduct will be publicly exposed, and I will issue a press release to inform and protect the public. ChatGPT said: Clarissa, Lorna, and several other professionals serve as caregivers for the disabled patient. This is our account: Sneha Putsherry and Rachelle at Editage operate a fraudulent company. Their actions caused my disabled patient significant mental strain, resulting in hospitalization. They have demonstrated clear incompetence. A press release will be issued to formally warn the public. Your team’s repeated failure to understand the scope of the assignment demonstrates a clear lack of the detail-oriented focus that was explicitly requested. We were precise in requiring that you proofread the work; any rewrites should have first been directed to the patient, as she is the author of the manuscript. My legal counsel has determined that this conduct constitutes both fraud and medical negligence. Your customer support team at Editage has placed the entire medical team under significant mental strain, which ultimately led my patient to require emergency hospital care. These issues will be documented publicly as discriminatory. Your customer service team repeatedly disconnected the line when we articulated our concerns. If your company retaliates or refuses to accept accountability, we will escalate this matter legally. Any attempt to harm my patient or her work, publicly or otherwise, will result in immediate legal action against your company

By Lorna Lodge M.

Response from Editage· Sep 12, 2025

At Editage, we take academic integrity very seriously. We’ve seen the concerns raised here and want to address them openly. We were recently approached with a project that required reviewing case studies, identifying themes, and drawing conclusions — tasks that fall under authorship as defined by the International Committee of Medical Journal Editors (ICMJE) guidelines. In line with these standards, we declined the project. While we understand this may have caused disappointment, protecting the integrity of research and authorship is central to the trust our clients place in us. Our commitment remains clear: to provide transparent, high-quality, and ethical editorial support to the global research community.

Editage reviews

Showing 12 reviews with 1 star · Clear filters

Jul 20, 2026
Don't bother
Don't bother. 3 days later and still no email response. Their WhatsApp chat help desk doesn't work. Their Calendly link is broken. Sat on the phone for 15 minutes then they disconnected the call on hold.
By Tricia H.
Response from Editage· Jul 29, 2026
Thank you for taking the time to share your feedback. We understand how frustrating it can be when you're unable to get the assistance you need in a timely manner, and we sincerely apologize for the inconvenience caused. We have reached out to you directly to better understand your concerns and work toward a satisfactory resolution. Your feedback is valuable to us, and we're committed to continually improving the experience we provide our customers. We appreciate the opportunity to make this right and hope to serve you better in the future. Regards, Editage Customer Service Team
Jul 10, 2026
Receiving spam
I'm receiving spam emails from this company even though I never subscribed or was interested in their services. It's also impossible to unsubscribe.
By Paul R.
Response from Editage· Jul 27, 2026
Thank you for your feedback. We sincerely apologize for the inconvenience caused. Please contact us at [email protected] with the email address receiving these messages, and we'll ensure it is removed from our mailing list as quickly as possible. Thank you for bringing this to our attention. Regards, Editage Customer Service Team
Jun 19, 2026
Be aware of malpractice
Be aware of malpractice! They bombard me with spam mail, even though I have never subscribed. The unsubscribe button doesn't work either. I would avoid them at all cost.
By Frischeliebhaber
Response from Editage· Jun 22, 2026
Thank you for your feedback. We are sorry to hear about your experience. We take concerns regarding email communications seriously and would like the opportunity to investigate this further. Please contact us at [email protected] with the email address that received these messages, and our team will review the issue promptly and ensure that your email address is unsubscribed from our communications. We appreciate you bringing this to our attention and look forward to resolving the matter. Regards, Paperpal Customer Support Team
Jun 10, 2026
This company is just a predatory spam…
This company is just a predatory spam bot with no regard for your data protection.
By Mac
Response from Editage· Jun 11, 2026
We're sorry to hear about your experience. We take concerns related to communications and data privacy seriously and would like the opportunity to investigate this further. Please share the details of your concern with us at [email protected], and our team will review the matter and assist you accordingly. We appreciate your feedback and look forward to addressing your concerns. Regards, Editage Customer Service Team
Dec 17, 2025
They will send you spam emails
They will send you spam emails, in which the unsubscribe button doesn't work.
By seb_e
Response from Editage· Jan 2, 2026
We sincerely apologize for the inconvenience caused. This is certainly not the experience we intend to provide. Please write to [email protected] from the email address in question, and our team will promptly unsubscribe you from all mailing lists. We appreciate you bringing this to our attention. Regards, Editage Customer Service team
Dec 2, 2025
Never use this company
Never, never, never use this company!! They’re a joke, have no idea what they are doing. They’re a scam!!!
By Scott M.
Response from Editage· Jan 2, 2026
We’re truly sorry to hear about your experience and take such feedback very seriously. We would appreciate the opportunity to review your concern in detail—please write to [email protected] , and our team will investigate this promptly and work toward a resolution. Regards, Editage Customer Service team
Sep 8, 2025
Urgent Concern: Possible Scam and Lack of Customer Support
Notice of Fraud, Negligence, and Intent to Pursue Legal Action if You Retaliate Editage is a fraudulent company that lacks qualified PhD scholars capable of proper proofreading. This misconduct will be publicly exposed, and I will issue a press release to inform and protect the public. ChatGPT said: Clarissa, Lorna, and several other professionals serve as caregivers for the disabled patient. This is our account: Sneha Putsherry and Rachelle at Editage operate a fraudulent company. Their actions caused my disabled patient significant mental strain, resulting in hospitalization. They have demonstrated clear incompetence. A press release will be issued to formally warn the public. Your team’s repeated failure to understand the scope of the assignment demonstrates a clear lack of the detail-oriented focus that was explicitly requested. We were precise in requiring that you proofread the work; any rewrites should have first been directed to the patient, as she is the author of the manuscript. My legal counsel has determined that this conduct constitutes both fraud and medical negligence. Your customer support team at Editage has placed the entire medical team under significant mental strain, which ultimately led my patient to require emergency hospital care. These issues will be documented publicly as discriminatory. Your customer service team repeatedly disconnected the line when we articulated our concerns. If your company retaliates or refuses to accept accountability, we will escalate this matter legally. Any attempt to harm my patient or her work, publicly or otherwise, will result in immediate legal action against your company
By Lorna Lodge M.
Response from Editage· Sep 12, 2025
At Editage, we take academic integrity very seriously. We’ve seen the concerns raised here and want to address them openly. We were recently approached with a project that required reviewing case studies, identifying themes, and drawing conclusions — tasks that fall under authorship as defined by the International Committee of Medical Journal Editors (ICMJE) guidelines. In line with these standards, we declined the project. While we understand this may have caused disappointment, protecting the integrity of research and authorship is central to the trust our clients place in us. Our commitment remains clear: to provide transparent, high-quality, and ethical editorial support to the global research community.
Sep 6, 2025
Very disappointing experience – will never use again
This was my first time using Editage, and it will also be my last. The quality of the editing was unacceptable: there were still spelling and punctuation errors, terminology was inconsistent, and the formatting was not done according to my instructions. I expected a polished document, but instead I had to spend more time fixing their mistakes. On top of that, customer support was inconsistent—sometimes unhelpful, and at times even rude and hostile depending on who handled my query. For a service that positions itself as professional, this is simply not acceptable. I strongly advise others not to waste their time or money here. There are better alternatives that will respect both your work and you as a client.
By Brian
Response from Editage· Sep 11, 2025
Dear Brian, I’m truly sorry to hear about your experience and how it made you feel. This is not the level of service we strive to provide. If you could kindly email us at [email protected] from your registered email ID with the job code, we will personally review your files and do everything we can to make this right. Thank you for giving us the chance to address this. Regards, Customer Service Team Editage

EditageReviews of editage.com

Rating distribution

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About Editage

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EditageReviews of editage.com

Rating distribution

What customers rate

Editage reviews

Don't bother

Receiving spam

Be aware of malpractice

This company is just a predatory spam…

They will send you spam emails

Never use this company

Urgent Concern: Possible Scam and Lack of Customer Support

Very disappointing experience – will never use again

About Editage

More in Education Services, New Jersey

Concepts & Beyond Inc

Results With Joe

Highest Potential Coaching LLC

The Job Girl - Rebecca Henninger Career Services

Editage reviews

Don't bother

Receiving spam

Be aware of malpractice

This company is just a predatory spam…

They will send you spam emails

Never use this company

Urgent Concern: Possible Scam and Lack of Customer Support

Very disappointing experience – will never use again