Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
430 reviews
Ecwid by LightspeedSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ecwid by Lightspeed is a hosted cloud commerce platform used by hundreds of thousands of merchants in 175 countries, 50 languages and offers the easiest way to add an online store to any website, social site or multiple sites simultaneously. With Ecwid, you get everything you need to start selling online in minutes. Easily embedded into any web presence and leading POS systems, you can market, merchandise and sell products and services from multiple online stores with mobile management and point-of-sale integration anywhere at any time. Start selling now with Ecwid!
Ecwid by Lightspeed (ecwid.com) has 430 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
430 approved reviews, newest moderated first
Closed store months ago.Found still being billed for not following ecwids rules to close account.Common sense apparently does not apply to ecwid.Deceptive practice of stealing from people on a technicality.Do not allow access to your account ever, Have now closed subscription as well.
By Betty S.
Think most of their sites are not checked or vetted. Bought an item from one of their stores san-uk.ecwid.com never received item and the site disappeared, identical site opened same day as the old one disappeared expresso.ecwid.com selling exactly the same items at the same price under the ecwid umbrella to easy for any honest or dishonest company or person to set up online stores.
By Bobby F.
I am only using the FREE plan, but it does the job for my requirements. I like the fact that I can keep the store separate from my website and not have to worry about maintaining it or updating plugins or whether it will break when I perform updates. So far I have found the support to be helpful and responsive, which is rare for me to say that about any company, even more so when using a FREE product/service. I also recently submitted a suggestion/feature request RE the out of the custom fields on the order details. It was a mess as it put everything on one line, so I suggested they fix the email template and sort out the formatting and put all the custom fields on their own line. I was rather surprised to find they completely agreed with my assesment and 1 week later the changes had been implemented.
By Capt O.
Not easy to set up, the only way you can see if this is a platform you can use is only if you £18.00. I knew within 5 minutes after paying £18.00 it was rubbish. Asked for a refund and they told NO
By Amore B.
Easy trial system to get started. Upgraded to level 1 ecommerce system. Very good 24/7 customer service.
By Philip K.
I would feel bad just telling people i worked there. Complete scam! If you want to edit orders, or import orders from another shop you need to upgrade to a business account at 35usd + tax per month. If you need anything whatsoever you need pay extra. You can use woocommerce, jigoshop, shopify, and countless others thats all better and also cheaper. I honestly feel this business is extremely bad. Hope they never had any customers. They seems to only care about taking as much money as possible from their users.
By H. K.
