Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
184 reviews
ECRMSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ECRM brings efficiencies and effectiveness to the buying and selling process by propelling connections between buyers and suppliers through key programs that utilize virtual and face-to-face platforms. With 30 years of experience, ECRM’s Category Sessions promote relationships, forward thinking insights along with process efficiencies. ECRM works with companies around the world in a variety of different categories including food & beverage, general merchandise, health & beauty care, pharmacy & medical markets and foodservice.
ECRM (ecrm.marketgate.com) has 184 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
184 approved reviews, newest moderated first
All the scheduled meetings ran right on time and were very effective. Charlie Irving was a tremendous help, making sure everything stayed on track and smoothly transitioning each group. We had a great experience and would love to come back. Huge shoutout to Charlie!
By Jocelyn C.
Response from ECRM· May 29, 2026
We're so glad to hear your meetings ran smoothly and effectively! We appreciate your kind words and look forward to welcoming you back.
Charlie and Nolan were great. They checked in with us often and helped make sure we had everything we needed. A big thank you to them
By Richard H.
Response from ECRM· May 29, 2026
We're so glad our team provided such excellent service. Thank you for your kind words!
Great customer service. Awesome job to the gentleman that supervised the meetings and keeping everyone on track.
By Brian F.
Response from ECRM· May 29, 2026
We're so glad you enjoyed our service and the meeting. We appreciate your kind words!
Everyone was fantastic across the board, I want to make sure and establish that from the start. But Charlie and Nolan are in my opinion the two shining stars of the event. They were the most attentive, professional, courteous, accommodating, and downright genuine trade show associates I’ve ever encountered. You can truly tell they care about the work they do, and they make a fantastic team together. They kept the whole room rolling, in check, and smooth flowing from meeting to meeting. Really appreciate their assistance with everything as I couldn’t have gotten through the show without them. I sincerely look forward to seeing how they grow with your company as you have employed two absolute winners in my book.
By Shane H.
Response from ECRM· May 29, 2026
We are so glad to hear about your wonderful experience! It's fantastic to know that our team members made such a positive impact. We truly appreciate you recognizing their dedication and professionalism. Your kind words motivate us greatly.
Charlie, Nolan, and the rest of the ECRM team went ABOVE AND BEYOND to help us and make our show experience great. Will be back!
By Amanda R.
Response from ECRM· Feb 6, 2026
We're so happy to hear that our team's efforts greatly contributed to your wonderful Session experience. Thank you for your positive feedback; we appreciate it!
Krystel and Kiersten were absolutely amazing while at the show. Colleen was incredible to work with leading up to and during the show. Crystal (at main desk) went above and beyond multiple times to ensure we were taken care of. 5 stars!
By Ben H.
Response from ECRM· Feb 6, 2026
We're happy to hear that our team made your Session experience amazing. We appreciate your positive feedback and are glad you were so well taken care of.
Kristel and Kiersten were amazing to work with
By Cody H.
Response from ECRM· Feb 6, 2026
We are so happy to hear that you had such a wonderful experience with our team members! Thank you for your feedback.
This was our first ECRM and the team was awesome! Very accommodative and is obvious they want each brand to succeed. I got super fast responses and felt very prepared ahead of time. Kind and great people to work with!
By Margo G.
Response from ECRM· Feb 6, 2026
We're happy to hear that you had an awesome first experience! It's great to know our team's support and dedication to your brand's success resonated with you. Thanks for your kind words!
