EcoWater SystemsReviews of ecowater.com

Commande passée le 15 décembre 2025 sur le site aeg-traitementdeleau.fr, exploité par l'entreprise EcoWater System France. Après près d’un mois d’attente pour recevoir ma commande, j’ai eu la mauvaise surprise de constater qu’un seul des deux produits commandés avait été livré. Le produit manquant a été signalé par mail le 10 janvier, et je n'ai jamais reçu de réponse à ma réclamation. Le service client est totalement injoignable, aussi bien par mail que par téléphone malgré plusieurs tentatives. Évidemment, c’est le produit le plus cher qui était manquant. Ils ont fini par m'envoyer le produit sans jamais répondre à mes multiples mails. Hormis un mail automatique de confirmation de commande, je n'ai reçu absolument aucune communication écrite de leur part, tant à propos de ma commande initiale qu'à propos de ma réclamation. J'ai finalement pu les avoir une fois au téléphone après de très (trop) nombreux appels, on m'a promis une réponse à mes mails qui n'est finalement jamais venue. Un conseil, ne commandez jamais sur ce site, les délais sont très longs, et en cas de problème, le service client est absolument déplorable.

No follow-up contact since installation. The installation was rushed and unprofessional, leaving scratches on my wood flooring when installing the RO unit. Despite promises of post-installation water quality reviews and support, I've received zero communication once the sale was complete. The unit's WiFi feature doesn't work, and I have no idea who to contact for help. You're coasting on Costco's reputation rather than providing actual customer service. I never would have chosen Ecowater if you weren't sold through Costco.

Le commercial d'ecowater m'a vendu un contrat d'entretien à 90 € or lorsque on m'a installé l'adoucisseur on m'a annoncé qu'il était à 97€ et que le commercial n'était pas au fait des nouveaux tarifs ! De plus le commercial m'a affirmé que le sel et le filtre était compris dans l'entretien or ce n'est pas le cas au vu de l'entretien que j'ai fait récemment. J'avais une autre option pour acheter un adoucisseur et je me suis basée sur des informations fausses pour faire mon choix. De plus le commercial savait que j'avais de sérieux problème de santé ! Je ne recommande pas ecowater !

Eco Water should be upfront about their total charges, especially when scheduling a service. What was supposed to be a $100 service checkup for my unit ended up costing $200! What an unpleasant surprise! The office clerk neglected to mention that filters were not included in the service checkup. Very misleading!

I have been trying to get filters for under the sink RO system and for technician to come to my house and check the overall system. We were told several times, ".. someone will contact you".. but no one did. We don't get any water from the RO tank any longer; it stopped working. I am questioning their existence in business. I don't recommend this company for any services. What good are they if they don't service and don't have replacement filters?

I had replaced my filter few months back and I did not get enough water but didn't have enough time to call to check on this. Now when the technician came he suggested saying I need to replace the middle filter as it has been sometime. They charged me 340 dollars for that change but nothing is fixed still I can get only one cup of water. This is a total rip off as I have spent considerable amount already for installing it initially. Better to have a handy fix a RO system from home Depot or so. Some of the technicians were good initially but recently whoever we are getting they doesn't seem to be friendly. Overall not worth the money. Avoid them.

We bought our Eco Water system through Costco over 5 years ago. It was very expensive (over $7,000.) We live in a mountainous region with very high mineral content in a community well. We have been diligent about maintenance. I see very little difference from the far less expensive models we've owned in the past. We still get mineral buildup around faucets and on our dark colored granite. I know we can't get our money back now, but maybe you can save yours.

We had our water softener go out and called EcoWater for help. Brandon responded for Echo and was just outstanding. He explained what was needed, made sure that we understood, and replaced our system. He was very easy to talk to and took his time to make sure everything was fixed before he left. So pleased with everything he did and would recommend EcoWater to anyone needing this system!!