EchoPark AutomotiveReviews of echopark.com

I have not taken my car back to your business, for must be more than a year. I was not satisfied then and will not likely be back. Please take my name of your email list.

Buying my car was a good experience, however when my car got totaled the staff at the Stapleton location misplaced my paperwork, which in turn ended up getting me sent to collections for their mistake. Plus my car was waaaaay overpriced. Do your research before you go here.

Great staff. Wonderful vehicles. Customers met friendly policies.

Nice sales staff - helpful to me during purchase. Service department quoted me ridiculous rate to fix something trivial on my wife's car (not EchoPark purchase). Did not perform 30K mile service prior to sale at ~28K. I get economic motive but believe this is where they are squeezing margins out of customer.

It took 2 hours for the advisor to tell me that the repair should be covered under warranty and that I had to go to a Chevy dealer. I was rather frustrated by the end of the experience. It was such a waste of time.

Did not fill oil complete on oil change.

The car that I had serviced at your shop was serviced with care. I have had no problems since your service was provided. Does EchoPark provide free towing to your shops when I have you provide the repairs with that vehicle towed?

OK, so the buying experience itself was okay. The dealership is designed in a cool and inviting way, there's no pressure, and there's no negotiation whatsoever. While that's a welcome change from other dealerships where they use many sleazy tactics, EchoPark needs to do more: 1) Take care of the cars they are selling better. E.g., ours had a tire leak, of which the TPMS informed us as soon as we drove off the lot. We had to come back several times, and finally they "fixed" the tire. Later, as we were buying winter tires from Discount Tire, they showed us the plug that EchoPark techs put in. It ruined the tire and we had to buy a whole set of 4 summer tires. In addition, we had a blown electrical fuse and a couple of other small things. Does not look good, EchoPark. 2) As soon as the sale was "in the pocket", our sales associate showed zero interest in us - no follow-up, no courtesy call, nothing, zilch.