Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
32 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ebycco is listed under Bicycles.
Ebycco (ebycco.com) has 32 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 3 reviews with 1 star · Clear filters
Ostrzeżenie dla kupujących: rower EB7 Pro ma w specyfikacji 3000W w szczycie, ale fabryczne sterowniki to 2x 21A, co przy baterii 52V daje fizyczny maks ok. 2180W. Firma oszukuje na parametrach i bezprawnie blokuje IP użytkowników z Polski (geoblocking), aby ukryć problem.
By Arkadiusz
I'd like to respond to your answer. You're selling a bicycle online, so as a consumer, I expect the product to be delivered exactly as I ordered. This bicycle you sold me has lost its original quality! And yes, you offered me €50 in compensation. I asked for €100, but it turned out I had to pay much more because I bought the bicycle online! I also had to find a mudguard, so no traffic light, no mudguard, no rear light, no luggage rack, and a display that can't be locked with a password. To me, this is fraud, and I stand by my opinion! You made a mistake by selling an item that's completely defective. And now I have to go to a store! How did I end up buying a bicycle that's defective? Good advice: if the customer is honest, then you should be honest too, and then you won't encounter these situations! I hope many customers will read this. Best regards, Philippe. Ebycco, I'm very disappointed! I bought an E8 e-bike with an extra battery for €1200. When the package arrived, there was no taillight, no pannier rack, and no brake light. The display is also incorrect because you can't even enter a password. Anyone can steal the bike. The manual mentions a color screen, but my bike has a cheap LCD screen that's useless. It costs barely €15 on Amazon or AliExpress. I feel ripped off and cheated. After many emails and chats, I'm simply ignored! This is deception and an abuse of trust. I hope there will be a solution to the problems, and that I can share my opinion on the matter and still respond positively. Ich möchte auf Ihre Antwort eingehen. Sie verkaufen ein Fahrrad online. Als Verbraucher erwarte ich daher, dass das Produkt genau so geliefert wird, wie ich es bestellt habe. Das Fahrrad, das Sie mir verkauft haben, hat seine ursprüngliche Qualität verloren! Und ja, Sie haben mir 50 € Entschädigung angeboten. Ich hatte 100 € verlangt, aber es stellte sich heraus, dass ich viel mehr bezahlen musste, weil ich das Fahrrad online gekauft hatte! Ich musste auch ein Schutzblech finden, also keine Ampel, kein Schutzblech, kein Rücklicht, keinen Gepäckträger und ein Display, das nicht mit einem Passwort gesperrt werden kann. Für mich ist das Betrug, und ich bleibe bei meiner Meinung! Sie haben einen Fehler gemacht, indem Sie einen völlig defekten Artikel verkauft haben. Und jetzt muss ich in ein Geschäft gehen! Wie kam es dazu, dass ich ein defektes Fahrrad gekauft habe? Guter Tipp: Wenn der Kunde ehrlich ist, sollte man auch ehrlich sein, dann werden solche Situationen nicht passieren! Ich hoffe, viele Kunden lesen diesen Artikel. Mit freundlichen Grüßen, Philippe. Ebycco, ich bin sehr enttäuscht! Ich habe ein E8 E-Bike mit Zusatzakku für 1200 € gekauft. Als das Paket ankam, waren weder Rücklicht noch Gepäckträger und Bremslicht dabei. Auch die Anzeige ist fehlerhaft, da man nicht einmal ein Passwort eingeben kann. Jeder kann das Rad klauen. In der Anleitung ist von einem Farbdisplay die Rede, mein Rad hat aber ein billiges LCD-Display, das nutzlos ist. Bei Amazon oder AliExpress kostet es knapp 15 €. Ich fühle mich abgezockt und betrogen. Nach vielen E-Mails und Chats werde ich einfach ignoriert! Das ist Betrug und Vertrauensmissbrauch. Ich hoffe, dass es eine Lösung für die Probleme gibt und ich meine Meinung dazu teilen und trotzdem positiv reagieren kann.
By Philippe De C.
Response from Ebycco· Oct 16, 2025
Dear Philippe, First, we're deeply sorry that you were not satisfied with your purchase. However, your review didn't mention how we handled the issue at all. You graciously accepted our solution, yet you still wrote this negative review. 1. Regarding your claim that you sent numerous emails and messages, all of which were ignored, how could you possibly say such things? You fabricate such lies to mislead other customers, and this truly hurts us. Your order was a pre-order, and from the day you placed it, I told you that you would need to wait approximately 15 days for delivery. However, you sent us messages almost daily asking about delivery times, and I patiently responded and offered reassurance. We've been diligently working to resolve the after-sales issues you encountered after receiving the bike, and you happily accepted our solution. So, why do you claim we've been ignoring you? 2. We're truly sorry about the bikes not having a rack. The E8s you purchased in your batch that arrived in Europe did not have racks (there were only four, and we've already shipped them all). We have taken a proactive approach and offered you a €100 refund as compensation. You can purchase a suitable rear rack locally, which you accepted. We have already refunded you. The taillight is mounted on the rack; without the rack, there is no taillight. From the pictures you provided, it seems you have already purchased and installed the appropriate rear rack. 3. The standard display screen on the E8 is the one you received, as shown in pictures and descriptions on our website. It does not have a password function. If you require a password-protected display screen, you can purchase one. You requested a discount on the display screen, and we did, but you did not place an order. EBYCCO has been selling bicycles in the US and Europe since 2014. We never intentionally deceive any customer. We understand that we cannot satisfy every customer, but we are always striving. We also hope that every customer will be honest and not deliberately slander us because of dissatisfaction. Sincerely thank you for purchasing an EBYCCO product and wish you a happy life.
⚠️ WARNING: EBYCCO Scam, Bait-and-Switch & False Advertising On 07/30/2025, I purchased EBYCCO’s “Refurbished 29” E8” electric bike for $599 (advertised as 50% off $1,199). The real new E8 sells for $800 — the “50% off” claim is pure fiction. After my payment for the refurbished bike was processed, EBYCCO claimed it was suddenly unavailable and pressured me to pay the difference for a new E8 bike. When I offered to switch to a refurbished G7 instead, that option “magically” disappeared too. Weeks later — after 11 emails back and forth (ending 08/12/2025) — they finally admitted in writing that they sent me a refurbished bike, not a new one, yet kept my extra payment. The “new” bike arrived scratched and clearly used, making it obvious what they were doing from the start. EBYCCO refused to refund the difference or provide a proper resolution. This wasn’t an accident — it was a calculated, deceptive sales scheme designed to take more money from customers while delivering less than promised. I’m attaching photo proof of the bike’s condition upon arrival and an email from them asking me to “review my newly purchased refurbished E8.” Attached photos include: Screenshot of EBYCCO’s own email asking me to “review my newly purchased refurbished E8” — undeniable proof of their admission. Close-up of the scratched front suspension lock dial showing wear inconsistent with a new bike. Scratches on the top tube paint near the brand logo visible right out of the box. Chipped paint and scuffing on the crank arm and frame further proving the bike was used. If you value integrity, honesty, and getting the product you actually paid for, search “EBYCCO scam” before you buy — and take your money to a trusted brand like Rad Power Bikes instead. I’ll also be posting a detailed thread on Reddit soon with the entire email exchange and additional evidence, and will update this review with the link once it’s live. In their reply, EBycco has still not once provided clear, indisputable proof that the bike I received was actually brand new. This entire situation could have been resolved in minutes if they had simply presented verifiable evidence to back their claim. Instead, they’ve chosen to argue, make personal accusations, and ignore this fundamental question. Here are the facts, with documentation: Order Confirmation & Delivery Record – I received multiple official emails from EBycco themselves (screenshots available) stating my order was for a “Refurbished 29" E8 750W 48V 17.5Ah Used Electric Bike for Sale” — including the July 29, 2025 delivery confirmation. This directly contradicts their claim that I was sent a brand-new bike. Automated Review Requests – Days after delivery, I was sent two automated review requests from EBycco for the refurbished E8 I ordered, not a “brand new” one. If their internal records truly reflected a brand-new bike, why would their system repeatedly ask me to review a refurbished model? $40 Offer to Remove My Review – On August 12, 2025, I received an email from EBycco stating, “Please delete your review on Trustpilot and we’ll refund you $40.” Offering money in exchange for deleting a negative review is deeply unethical and says a lot about how they handle customer feedback. Review Removal from Their Website – I left a review on their own store website, which was later removed without explanation. This suggests an attempt to suppress negative customer experiences rather than address them. No Verifiable Evidence Provided – In all our communications, EBycco has never sent me a receipt, shipment record, serial verification, or any other form of documentation that would conclusively prove the bike was brand new. I have every right to question the condition of the bike, especially when it arrived with scratches and their own system labeled it as refurbished. I’ve been patient, professional, and more than fair throughout this ordeal. I believe companies—big or small—should be held accountable for how they treat customers. That’s why I’m sharing my full documentation, including screenshots, so others can see exactly what happened rather than letting my experience be buried.
By Elijah B.
Response from Ebycco· Aug 13, 2025
Hello, Elijah. Since our founding, EBYCCO has always been customer-centric. Having operated in the US market for many years, we strive to proactively resolve our customers' issues. Honestly, we've never encountered a customer like you, fabricating so many stories, slandering us, and threatening us to get a refund. Don't you feel a bit embarrassed? First, the E8 on our website is listed at $799, and the image shows a 33% discount, not the "50% off" you claimed. Do you think other customers wouldn't proactively review our website before placing an order? Second, before placing your order, you inquired about our refurbished E8. We informed you that we were out of stock and would need to wait. Because our refurbished bikes are very popular, we recommended placing your order in advance to allow for restocking and prevent other customers from purchasing them. We ship them in the order they receive. You quickly placed an order for the refurbished E8 for $599, and we informed you in advance that you would need to wait for restocking. It's not like you claimed, "After my payment for the refurbished bike was processed, EBYCCO claimed it was suddenly unavailable." We have chat records for this information. Third, the day after you placed your order, you urged us to ship the bike. We informed you in advance that a refurbished product wouldn't be ready that quickly. Three days after you placed your order, you continued to contact us, hoping for expedited delivery and expressing your disappointment at the delay. To expedite your bike delivery, we asked if you would be willing to pay an additional $150 for a brand new E8. You told us you were only willing to pay $90, and we ultimately settled on a $100 price difference. In other words, you received a brand new E8 for $699 (a brand new E8 costs $799). You were delighted and gladly accepted this price, expressing your gratitude for our resolution. However, you have stated on other review sites that we "forced" you to pay the $100. Fourth, we regret that the bicycle you received had some minor scratches. These were minor damages incurred during shipping. We, the EBYCCO brand, stand by our promise that the bicycle we sent was indeed a brand new one. Judging from the pictures you provided, the scratches are negligible. You requested a $100 refund, but we refused. We offered to return the bicycle to us for a full refund. However, you refused and insisted on a $100 refund. Ultimately, we reached an agreement with you to refund you $60 as compensation, which you gladly accepted. These are the details of our email communication. Fifth, regarding the email you received requesting a review of a refurbished E8 electric bike, it was automatically sent. Your original order included a link to a refurbished E8. After you paid the $100 difference, we didn't promptly update the order to include a brand-new E8. Therefore, the system sent you a review request for the original "refurbished E8." Unexpectedly, this became evidence of your threat. If we had actually sent you a refurbished E8, would we still have asked for a review? What business owner would jeopardize their own brand in this way? Over the past two days, we've seen your malicious comments on various social media sites. We sincerely hope you'll remove some of your fabrications, as they're quite excessive. Therefore, we contacted you and offered to refund you the $40 difference (so you actually purchased a brand new E8 for $599). However, you refused, threatening us with your comments on various review sites. You demanded a further $290 refund in exchange for removing your malicious comments and writing positive reviews. We're curious if you've used this same tactic against other businesses to obtain further refunds. Is this a regular practice? We have email records of these. We don't want to argue about who's right or wrong. We remain committed to addressing every customer's needs, but we do so on a fair and equal basis.
