The Custer Service rep was very helpful.
The Custer Service rep was very helpful.
By Mirella F.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
402 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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ebooktrip (ebooktrip.com) has 402 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
402 approved reviews, newest moderated first
The Custer Service rep was very helpful.
By Mirella F.
booking was delayed a day and I got charged an extra $138. not fair, because I made the booking at a lower rate, and not my fault it was delayed.
By james G.
Excellent Customer support
By Hashim
Took too long to confirm my ticket! 6 hrs!
By Raphael S.
The agent was very thorough, explaining every step of the process. Only downside to the call was that there was lots of background noise (other operators).
By customer
Friendly and knowledgeable customer service
By customer
The last CS who confirmed that cancellation and refund due to death was decent. But the entire CS experience has been horrible as multiple doctors’s note on passenger’s deteriorating health has been ignored and stonewalled. The entire booking expletive has been absolutely unsatisfactory
By customerrrr
Easy and great prices!
By customer