I know it's past their return policy
I know it's past their return policy, but the purse I purchased from them is too heavy, and I can't wear it. What's the big deal if they let me return it.
By bucca4524
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
463 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
eBags.com - The Largest Online Retailer of Handbags, Luggage, Backpacks, Laptop Bags and More! Free Returns, Product Videos, and Millions of Reviews.
eBags (ebags.com) has 463 customer reviews on The Fair Hearing, with an average rating of 2.3 out of 5.
463 approved reviews, newest moderated first
I know it's past their return policy, but the purse I purchased from them is too heavy, and I can't wear it. What's the big deal if they let me return it.
By bucca4524
Simple process. Very good selection. Very good prices.
By jcousie
Love eBags. Never had any issues with shipping, product always arrives exactly as described, continues to send me extra bonuses. I will continue to shop with them, and would recommend the to a friend without reservation.
By Kerri E.
Product as advertised. Excellent quality. Every delivery was extremely quick and on time
By Ernie
The bag is most cumbersome!. It tips over when on the wheels. The items move around much. My items were damp because the bag was in the rain. I ended up leaving the item where I was staying and purchasing something I could handle through the airports.
By Jane G.
Response from eBags· Apr 14, 2017
I am sorry to hear you had issues. Unfortunately, large wheeled duffels which offer little to no framing and structure tend to tip over rather easily. Even distributed weight is the key to making sure it stands correctly. Additionally, unless an item is listed as water resistant or waterproof, most fabric bags will not protect its contents if stuck in rain. Again we are sorry to hear of the issues you'd experienced.
My last purchase,2 carry on duffle bags would have easily fit in 1 box. I know the shipping was free to me because of the dollar amount of my purchase, however I feel eBags could have saved shipping costs and pass the savings on to its customers. Shipping 2 boxes instead of 1 is also more environmental friendly in the big picture
By R. B.
I ordered and second bag in a different color. It is so great for traveling. Will hold a water bottle on the side and has all kinds of areas for things like a passport and 2 very strong magnets to secure the front flap securely and much more. Went to Australia, New Zealand and Irealand and travels from MI to Az twice a year and looks like new and washed well in the washer.
By Rosemary K.
I've bought many things from eBags and the experience has been great--really good products at really good prices.
By Alana S.