EastwoodReviews of eastwood.com

I ordered a spray can of OEM-colored paint for a 2018 Toyota 4Runner using the code on the manufacturer's door plate. Once the paint was applied, the color was substantially darker. I reached out to customer service for help, which started a 3-week doom loop of requests, denials and avoidance. After multiple calls and emails with all of the information they requested, I'm handing Eastwood the win in this war of attrition. I will never buy from this company again.

What went wrong this time? I bought two aerosol cans of paint to paint the front nose of my 2023 Cadillac XT4. It took two cans of paint to put on one coat. I normally would of went to the paint store and bought a quart, which would of been way more enough to paint this piece with 3 coats. Waste of money. Now I will have to prepare the nose again and by repaint. Doesn't spray evenly. Expensive lesson. It would take 6 cans which is more in cost than than buying the a quart of base coat and clear coat. I even bought a can of clear coat that I won't be using. Over a 100.00 for junk

Love when you place an order and it automatically redirects you to a “rebate” for $20 then get charged for $25 without warning.

Placed first order and all went well. Then I placed a larger second order around 800 dollars. Package was damaged in transit and shipped back to company. The only way I found out was when I called company and they told me they would reship that day. Called back today and they still haven't shipped. They are nice in phone but you can't trust what they tell you. I will probably end up doing a charge back for items not received. It's just really bad customer service.

Product bundle: Welding 101, Metal Fab 101-MIG patch panel, Metal Fab 101-how to build a fab table, Metal Fab 101-TIG patch panel. Absolute waste of 100 bucks and time. Mostly a product commercial that you have to pay for. Very low amount of information to learn stuff. Much better educational information on You Tube. If your looking to learn to do things, stay far, far away from these series.

I would never buy from Eastwood.com again. Be aware that if you need to return an item, they charge a 10% restocking fee and you also have to pay the return shipping costs yourself. That's an expensive penalty just for returning a product. If you buy the same item through Amazon, you may pay a slightly higher price, but you'll avoid these unnecessary return costs and have a much better return experience. Very disappointing return policy and not customer-friendly. Make sure you're 100% certain before ordering.

They sent 1 of 3 items for my project. Have called twice. You can't speak to anyone outside of their Call Center so once you make an order if there's any Glitch YOU'LL BE SCREWED Like Me. Nearly 600.00 and No Product going on week 2 plus.

I wish there was a way to rate no stars. Long story short, I ordered something as a Christmas gift, it came incomplete days before Christmas, when I called they said because it was on backorder and had been for months, I told Debbie I had the screenshot of the order and nowhere did it say backordered. Then she gave me a hard time about not being able to cancel the order until I had to literally scream at her to cancel and refund the order. She said she did and sent me an RMA. I told her I didn’t want to pay shipping because this wasn’t my fault, she said I wouldn’t. Well, all lies, order was never canceled, I was going to have to pay $108 to ship back $19 worth of a $150 order, and I never was shipped the “backordered” part of my order. Eastwood steals. Lies. And turns a blind eye as long as they get their money. Screw the customer. And Debbie kinda sucks too tbh.