East Coast HardwareReviews of eastcoasthardware.com

We ordered 2 items that were confirmed in stock via phone call to a representative. Received a phone call to confirm the shipping address a day later. Less than an hour after that received an email stating our order was cancelled because both of the items were damaged in their warehouse. When we asked for pictures of the damage to see if we were still interested in the items, we received an email stating they couldn't send pictures because they dispose of damaged items right away. We are talking about $10,000 worth of equipment, so it is our belief that they did not have the items in the first place, even though we took pains to confirm the stock was physically available. Buyer beware.

I ordered a specific construction product from their website manufactured by Henkel (OSI quad max). I received a different product when I ordered a specific SKU (Henkel Loctite Caulk, same color). I then called the manufacturer and they verified that East Coast Hardware had apparently acquired an expired, liquidated stock that was outside its usability window, and it was being sold as expired. I received a refund, but I wouldn't trust a thing that this company sells based on my experience.

False advertisement. Ordered a product. Received less than advertised. Contacted customer support....they changed the listing details to reflect what they sent. AFTER I had screenshot the original listing. Their customer service is a joke. I have proof of everything and so does my bank, I filed a dispute. Have fun not getting paid for the "products" y'all sent me.

This company made a mistake with my online purchase, then was unwilling to take responsibility or put any effort into remedying the problem. The result was that the wrong product shipped even after immediate cancellation. I was then forced to pay return shipping. Further, they even charged an additional fee which I could not get an answer for since they were unreachable and did not respond to emails. Since I received a partial refund PayPal would not allow a case to be filed.

Partial order received and damaged. Remember me and my order #20029967.....? I really wanted my complete order, so I called... and waited, then left my number and order number... and waited, and waited, and waited..., No one has emailed or called. I did get a refund without knowing (stumbled across looking for phone #) but, I paid 1-2-day-delivery for a reason. At least they should have communicated that I will not receive the other piece that I really need. You got a one star because I had to choose it

bad customer service. when you call you're on hold for one hour plus. requested a return online and it was denied for no reason. can't reach anyone

Horrible service. They had my address and billing address, same, and sent the package to a completely different address. I called Fed Ex to locate the package. I had to wait a week to get it because the wrong recipient gave it to a friend who works to return it. One of the products sent was wrong. The other products suck and I wish to return them. Cannot get anyone on the phone, ever. Their email system is ridiculous and I don't think they even care or read the emails properly, and I want to return much of my purchase, and the return function on the website doesn't work. DO NOT BUY FROM THIS COMPANY. They suck.

I was really really nervous after I place my order and then read the reviews. 2 days later my order showed up perfectly packaged and exactly what I ordered. Maybe they have turned things around but I will be ordering from them again.