Eahora EbikeReviews of eahoraebike.com

I bent my rear fender supports and Eahora sent me a new one. They've always been on point with the parts, I've damaged several things being thoughtless and clumsy their product support is awesome.

I bought my bike back in December 2024 and at first it was great but shortly after my battery went dead Without me knowing because it ran fine earlier, I thought the battery was fine. At first they were very helpful. I sent the pictures and video they asked for a few times. They replaced the display unit and the power unit but it still wouldn't power on. My friend suggested I test the battery. When I had it charging the light was green so I assumed the battery was good until I used a multimeter and found out the battery was at 25.6v of 48v. I previously asked for an exchange of bikes and received no reply from there Amazon Service department because I bought it through Amazon. Since no reply from them, I reached out to the main site service department. They replied and told me they reached out to the Amazon department and they will contact me shortly. That was over 3 weeks ago. I haven't heard from them since early June and the main site service department stopped returning my emails.i like my bike but, if I knew customer service was going to be this bad, I would have never purchased this bike. Beware.

Lots of issues with the Juliet Pro II. Customer service gives me the run-around. Same lame excuses on a loop. They don't care about the customer. Just pushing junk bikes. Check the facebook community. Lots of folks with unresolved issues. I regret this purchase. They won't allow a return. Just excuses. I wish I had found these reviews before I made the purchase. There are almost as many 1-star reviews as are there are 5-star.

I finally got my hands on the Romeo Ultra I’ve been eyeing for ages – and it’s every bit as premium as described! Flawless product paired with flawless service. Huge shoutout to the customer support team for their lightning-fast responses. When my accessory order got delayed due to low stock, they didn’t just apologize; they came up with a solution that actually made sense. No half-measures, no runaround – just genuine help. All this at an unbeatable price? Total win.

Bought a Romeo pro recently and have put over 800km on it in about a month or so and plan on putting many more, the range on the bike is fantastic and the power/speed are limited but can be unlocked to make riding even more fun or to just add some more power if you're a larger rider like me...the bike handles a 300+lb rider with no issue and averages about 100ish km per charge at around 40km/h average speed, even up hills it's great so if you're smaller your experience should be even better however I wouldn't recommend this bike for smaller riders...this is a big bike for big riders who are sick of weak ebikes with low range and can handle the weight, the bike is heavy but I've never had issues and I have to take it up and down stairs...great bike all around and I'm already getting friends and family into buying these so we can take long distance trips together on our eahoras, I hope to get myself a second one... hopefully a dual motor this time

This electric bike I bought is really practical and perfect for daily commuting. It lasts about a week on a single charge, and pedaling in power-assisted mode is effortless, even on small slopes. It's not too heavy, so it's easy to carry into an elevator when parked. The range and handling are both very satisfying.

This the second bike I have purchased from eahora both bikes are great and the customer service is always responsive and fast to help. This is truly a great company.

I purchased a Romeo pro two a year and two months ago and all of a sudden, the rear hub locked up could only go forward and not reverse after tearing apart the rear hub motor, the magnets fragmented and locked up the rear hub now I’ve been in contact with Aurora of this problem and they tell me that there’s nothing they can do about it It’s out of warranty so I paid $2800 for yard art I contacted them about a replacement hub and that will cost me another $500 and take a month and a half to get not sure what to do about that. Not happy with the response that you get from The company seems to me like it’s computer generated with same responses.