Eahora EbikeReviews of eahoraebike.com

The worst experience ever. It is about their scooter not the bike , but it seems don’t make any difference. Scooter broke second week we got it. No costumer service ever .Even if you in theory have 15 days to return the product it is no way to find out how to do so. Do yourself a favor - shop elsewhere.

not only are their bikes the best valje for the money as far as speed and range, but their service is excellent. they sent me replacement parts after i had an issie with the brakes, they also sent me a refund to use towards a repairman installing the replacement parts. this is a super fair and honest compay im happy to have done business with them

WE bought an eahora bike over a month ago. it has several issues. the front motor didn't work, the bike would drive itself (we had an accident almost where it almost hit a car) eahora refuses to fix the bike and send spare parts. ontop of that they have been sharing my personal information without my permission. typical Chinese ebike company.

Please research this company throughly before buying their products. I made the mistake of impulse-purchasing one of their bikes which broke on me within a week. After spending a month trying to contact support I started digging through ebike community forums, which revealed pages-long lists of complaints from people who'd had my exact same experience. What's worse, Eahora isn't even a company registered in the United States, so there's no authority we can report them to. They're predatory scammers, not a business.

I would give ZERO stars if I could. This company is a SCAM! Received the C100 with brakes dangling. Contacted Eahora… mind-numbing responses that made no sense. I was so frustrated I just went and got them attached. It was well within the warranty period but they wouldn’t pay the receipt because it needed to be done at their center, 6 hours away!!! Who can drive 6 hours for a simple brake attachment? (Both tires blew within a few months, not covered - that’s not a big deal but still.) Next, my battery lock won’t work, and I’m stranded. I looked into it and found a big crack on the inside! The battery could’ve easily fallen out while I was riding! Again, within the warranty period, but, nope! Won’t cover it!!! I was so mad!! How is a crack on the inside of a battery casing MY fault?? When I finally got past my resentment and bought another one to install, I saw how cheap the part was and realized that’s how they make their money. These parts are meant to break, and you can’t get them anywhere else. Oh!! And this is what they told me… it’s your fault for taking the battery out! What?? They literally market the bike as being so convenient you can take the battery in and out! WHY I trusted them one more time, that’s on me. A simple bike rack - easy right? Well, the perfect photos don’t quite match with the 50 parts shoved in a box and thrown at my door 3 weeks late with NO instructions!!! How do you throw a ton of tiny parts at someone and don’t give them instructions?? There’s not even online instructions, just a video, no words - cause, why would you need words!!?? - it’s just music and a guy putting together all these tiny parts and literally blocking the assembly areas with his hand. Write to Eahora, demanding my money back. They act like they can’t read the words, “I want a refund”. After two weeks fighting with them, I went and opened an investigation in PayPal. The second I mentioned it, they suddenly offered to refund me. I HATE this company!!! Any decent cyclist wouldn’t be caught dead on one of these bikes. The bikes are cheap, the parts are cheap and Eahora could care less if you live or die, they won’t refund you. NEVER again!!! Getting a real bike from a reputable company next time!

I ordered an E bike via their customer support as I couldn't get it delivered to NZ via their website. Right from the outset I told them I lived in NZ. They sent me an invoice which had my address on it and was subsequently paid. Highly excited in anticipation of getting a fabulous scooter I was soon knocked down to earth when I received an email saying they couldn't deliver to NZ. They didn't check a map and didn't realise I lived in Australia 'their words'. I was very disappointed knowing I wasn't getting a new scooter but was livid being told I lived in Australia!

I've contacted Eahora three times about questions and issues with my Juliet and they have responded within 2 days on each. The explanations/service provided are adequate and I hope they continue to be. The bike is a beast and easily goes 100 miles on a charge.

While the bike itself is somewhat nice it lacks support from the manufacture. I would suggest to anyone buying anything from eahora that you should not trust them to support their own warranty. They continue to refuse assistsnce on their products. I purchased one from Ebike market place and received it damaged and the MCO improperly filled out. Its going on 4 months now to get the parts to repair the bike as well as a properly filled out MCO. The warranty will run out before i even get a chance to ride it. If you plan on riding it on the road dont waste your time.