Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
58 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Design Within Reach is the source for fully licensed classics that are in stock and ready to ship at new lower shipping rates.
Design Within Reach (dwr.com) has 58 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
Showing 3 reviews with 2 stars · Clear filters
I ordered a rug. It took 3 times as long to arrive. It arrived with one corner damaged. I was told to wait for a resolution. I waited. They stopped responding to my emails. The $3000 rug is pilling like crazy and has a damaged corner. I only gave two stars because the rug is a gorgeous design. Low quality customer service. Low to medium product quality. High quality design.
By Tony R.
I had to select one star as there is no option for zero stars. After two months of arguing, I have finally received an incorrect amount of a refund. I think they are not refunding the fee for the horrendous shipping. I wish I could attach the 9 photos here. CUSTOMERS DO NOT PAY FOR MERCHANDISE SHIPPED SO BADLY IT IS DAMAGED! WE ALSO DO NOT PAY FOR SUCH SHIPPING FEES, AS THE ITEM IS RETURNED DUE TO SHIPPING DAMAGE. THE FINALLY SENT ME A REFUND CHECK IN THE WRONG AMOUNT.....I WISH THEY WOULD STOP SCAMMING ME! THE CREDIT CARD LEGAL DEPARTMENT WILL BE IN TOUCH WITH THEM FOR THE SECOND TIME, AGAIN. P.S. Here is my fresh edit, to be fully honest and transparent. I just added another star to this review because FINALLLY after almost 2 months of emails and calls of begging, pleading, arguing, and Legal Dept. of the credit card company involved, they sent me a refund check!! It was for the wrong amount, so I had to ask for that difference, and I got that put back onto my credit card rather quickly. Whew! It was a struggle, but in the end, I was refunded the correct amount!! Thank you, DWR!
By Christina S.
I got a nice coffee table from them, no problem. But then I ordered a rug which I had to return. They IMMEDIATELY charged a restocking fee of the retail price, though I got it on sale, and the amount was very large. The refund has been excessively long in coming. I hope I get it before the bill comes due. I tried to get them to return the rug without delivering it but they refused. So now I have to go through the same thing all over again. Many high price design stores do not charge excessive fees, and I think Design Within Reach ought to reconsider their policy.
By T M.
