Dutch VetReviews of dutch.com

i think this is a great program its safe for your pets to be in a safe place and you can still get them care its a win win

I had an issue with my membership not going through. I purchased it on 6/7/23 and it was not allowing me to make appointments it kept asking me to become a member. I spoke with Daniel on several occasions and he was able to fix this today and I made my appointments finally. This was frustrating but he was very nice and kept me informed through out and was polite the entire time as well. I am excited about using this service.

So happy I found yall

Dutch has provided such relief to my dogs by not having to do a dreaded vet trip. Also, the vets have been very helpful. One told us about diagel which has been very effective and allowed us to treat his GI issues without using metronidazole.

Dutch team is amazing! Always answer questions quickly and do everything possible to help. Getting a vet call is quick and we love Dr. Payne. Freya is a happy healthy girl thanks to Dutch!

I joined as a member and my furbaby has chronic severe pain so we were depending on the medications sent timely. The first refill of medication isn’t sent until I called 12 times and sent 16 emails, when they finally realize they didn’t send it they said “we’re a new company”- well if you cannot send the actual medication the veterinarian prescribes then you shouldn’t be in business! The second refill still haven’t received despite it being on a paid subscription and membership with ongoing refills by their veterinarian. Vulnerable suffering animals are depending on safe care that they’re promised and pay for. Now, after I’ve spent hundreds of dollars on membership and medication- I see in doing a search for lowest reviews so many other customers not receiving their medication (and 27 negative reviews noted as flagged by Dutch and removed!) Why would a company allegedly set up to care for animals charge customers a membership fee yet not send the medication. My dog has been suffering and all they keep emailing is “we cannot charge your card” when my bank statement clearly shows the charges went through. The company cannot care and deliver on the very premise they went in business for the most vulnerable population in the world- they need to get out of the industry. Edit as of 7/10/22- this company flagged my review a total of seven times since posting for “removal” in an attempt to remove the truth. If only they immersed all their efforts of removing reviews and transferred it to efforts to ship medication and honor membership. I sent trustpilot all the documentation/ evidence of all the emails and order numbers. Dutch has not sent the medication albeit Daniel said he would refund me the medication due to all that has happened and send it right away. I received a refund for the medication but it was never shipped. I was still charged $144 for an annual membership and as of 6/15/23 they are now ignoring my emails and not refunding the amount they recently charged on 6/9/23. I was finally refunded the membership fee on 6/22/23.

I have been very happy with Dutch and their vet as well as their customer service. I was able to have my dog seen quickly and the vet was very nice and knowledgeable. The medication is unfortunately held up in shipping but their customer service has gone above and beyond to try to help us get it sooner. I will definitely continue to use Dutch!

Talking to the Vet was quick, next day appointment. But sending my dog’s medicine is ridiculous slow , We had no tracking for it had to send two emails to find out where it was, Not satisfied when the pharmacy. G.Sherman