Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
5,295 reviews
Dutch VetSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Homepage Why Dutch? How it Works Dog Anxiety Dog Allergy Pharmacy At Dutch, we’re big believers in providing pets with the highest quality of life possible. How do we do this? With science-backed, personalized treatment delivered directly to the homes of pet owners. We know vet appointments can be inconvenient for pet parents and — even worse — stressful for pets. By leveraging telehealth solutions, we’re able to bypass these hurdles and spend more time getting to the root of your pets’ quality-of-life issues. We specialize in treating chronic, curable conditions such as anxiety, allergies and obesity, and proudly employ top veterinarians from across the country to do so. We encourage all of our pet parents to leave us a review so we can continue to improve our business in bringing relief and comfort to your best friends.
Dutch Vet (dutch.com) has 5,295 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
5,295 approved reviews, newest moderated first
The Doctor was available on Thanksgiving night, took her time explaining things about my dog’s problem, provided me with a doable treatment plan, and saved a trip to the ER. 100%. The Doc was fantastic, clear about treatment and the dangers with the condition.
By Leo B Magee S.
Response from Dutch Vet· Nov 30, 2024
We are so glad to hear that you had a positive experience. We appreciate you taking the time to share your feedback.
So far great experience. Had a hard time finding a vet in my area and my pup needed his prescription. This was a great solution.
By Rose G.
Response from Dutch Vet· Nov 30, 2024
We're so glad to hear you had a positive experience! We understand how important it is to find a reliable vet, especially when your furry friend needs their medication. We're happy we could help.
We love the convenience and the availability of the staff.
By Christopher W.
Response from Dutch Vet· Nov 30, 2024
We are so happy to hear that you appreciate the convenience and availability of our staff. We strive to provide our customers with a positive and helpful experience.
The vet was amazing and helpful. I was able to take care of all my dogs needs in one call and I appreciate that so much
By Stephanie L.
Response from Dutch Vet· Nov 27, 2024
We're so happy to hear that you had a positive experience. We strive to provide the best possible care for your pets, and we're glad that you found our vet to be helpful and efficient.
worst experience my husband I ever had with trying to support our pet with an online service. We ordered revolution the first time and they stated it was at our home, but we never received it. So they had to refund our money and we had to get the revolution somewhere else. The second time we thought we give them another chance and the same thing ordered medication had it expedited and it still hadn’t come to our home. My husband and I went back-and-forth with Customer Service, which is a joke. We have to report them to the Better Business Bureau and we have to follow up to make sure we get our $86 back.
By Sherry M.
Response from Dutch Vet· Nov 27, 2024
We understand your frustration and apologize for the inconvenience. We value your feedback and will use it to improve our services. I have requested your information through Trustpilot. As soon as you provide it, I can reach out directly.
One of the worst experiences ever. Signed up and did the vet no problem. Ordered the meds and they said it should ship in 1-2 business days. 4 business days later and it has yet to ship. Customer service is useless and aren't helpful. They never respond. Booked a phone call and they never even called me back. Def don't recommend. Literally one of the worst experiences and I'm still waiting on my meds that have yet to ship. Don't even know what I'm paying for at this point.
By Adam S.
Response from Dutch Vet· Nov 26, 2024
We sincerely apologize for the frustrating experience you've had with your recent order. We understand your disappointment with the delay in shipping and the lack of responsiveness from customer service. We value your feedback and will use it to improve our processes and ensure a better experience for all our customers. I have requested your info through Trustpilot. As soon as you provide that info we can reach out directly!
Excellent experience. Excellent experienced vet with good information and good bedside manner. This is a real Vet service, but a great time saver and money saver. I got the advice and meds I needed to get my 3 yr old Doberman diva back to feeling better.
By Mash L.
Response from Dutch Vet· Nov 27, 2024
We're delighted to hear you had such a positive experience with our service! It's wonderful to know that you found our veterinarian knowledgeable and compassionate, and that you were able to get the care and medication your Doberman needed. We strive to provide convenient and affordable access to quality veterinary care, and we're thrilled that we were able to help you.
Buyer beware. Signed up for a 2 year plan because the site simultaneously advertised 34% off all plan types, and 40% off (up to $40) first medication order. The membership explicitly said "pay $5.36/mo for 24 months, billed at $128.70 today". As soon as I signed up and paid the $128.70, the 40% off offer completely disappeared from the medication I had in my cart and would no longer apply. Furthermore, the site advertised 25% off subsequent medication orders, but as soon as I subscribed, the benefit changed to 20% off. Finally, and the worst part, the site only granted me a 1 year subscription, meaning I paid $128.70 for 12 months instead of the advertised 24 months! It said I would be rebilled at full price ($195 after 1 year)... the false and deceptive advertising was so egregious it was hard to believe. I spent about an hour putting together an email with screen shots of everything and asked for a refund, just a simple refund and I'd be on my way. The next business day I received an impersonal email stating Dutch would like to schedule a call with me. Instead of a simple response saying they would refund me, I'd have to use MORE time and energy to talk to someone... why?? I made a phone appointment, the time came and went... NO CALL. I emailed, called, texted, left a chat message. Finally, someone called. They could barely communicate with me due to a language barrier, fine. The really bad part is that they hadn't even READ my email. They asked me to explain the situation to them. Are you kidding me?? I told them to please read the email while I was on the phone waiting. They then said they didn't have the authority to issue a refund and would have to escalate. WHY WASTE MY TIME WITH A PHONE CALL when you are only going to connect me with someone who hasn't even read my email, and who can't do anything about it??? Now I have been on hold for almost half an hour waiting for them to get back to me on whether they can do anything about refunding me. This is after already having an hour in figuring out I've been duped by the website and false/deceptive advertising, another hour putting together the email, and now another hour between waiting for a phone call and being put on hold... Still no results. I advise you to not be lured in by all the fancy advertising and offers of this website. I am so regretful. What this company is doing is completely disrespectful and criminal.
By jojo
Response from Dutch Vet· Nov 25, 2024
We understand your frustration and apologize for the inconvenience you've experienced. We strive to provide accurate and transparent information to our customers. We appreciate you bringing these issues to our attention and will review our processes to ensure a better experience for all. I have also requested your information through Trustpilot so we can reach out directly!
