Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
5,295 reviews
Dutch VetSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Homepage Why Dutch? How it Works Dog Anxiety Dog Allergy Pharmacy At Dutch, we’re big believers in providing pets with the highest quality of life possible. How do we do this? With science-backed, personalized treatment delivered directly to the homes of pet owners. We know vet appointments can be inconvenient for pet parents and — even worse — stressful for pets. By leveraging telehealth solutions, we’re able to bypass these hurdles and spend more time getting to the root of your pets’ quality-of-life issues. We specialize in treating chronic, curable conditions such as anxiety, allergies and obesity, and proudly employ top veterinarians from across the country to do so. We encourage all of our pet parents to leave us a review so we can continue to improve our business in bringing relief and comfort to your best friends.
Dutch Vet (dutch.com) has 5,295 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
5,295 approved reviews, newest moderated first
Fantastic vet calls! Knowledgeable and kind veterinary care!
By Savannah
Response from Dutch Vet· Jun 16, 2025
We're happy to hear that you found our veterinary care to be knowledgeable and kind. Thank you for your fantastic feedback!
This website isn’t an emergency place, if you need to get your pets treated right away then do not use their services, I had a German shepherd and he got an ear infection and they sent his medicine in a week and if you want the medicine right away then you have to pay extra money for that. It’s not worth it just go to your regular vet and pay reasonable fee and pick up the medication right away instead of waiting 2 weeks….This website is a rip off and they will see you for 3 minutes and make you wait for the medication like a couple of weeks.
By Maya B.
Response from Dutch Vet· Jun 16, 2025
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback. Dutch is designed to provide accessible, non-emergency care for pets, similar to how telemedicine works for humans. While we aim to make treatment as convenient as possible, we completely understand that urgent issues are best handled in person with a local veterinarian. We do offer standard ground shipping, and for faster delivery, rush shipping options are available at checkout. We also give the option to transfer prescriptions to a local pharmacy if timing is critical, and our team is always happy to help facilitate that. We know how important your pet’s health is, and we’re committed to making continuous improvements to ensure the best care and experience for all pet parents. If there’s anything more we can do to help, please feel free to reach out to our team directly.
Dr. Greener was absolutely wonderful. She was such a great listener and truly empathetic when it came to Piper’s situation. I felt heard and supported the entire time. She was incredibly thorough and took the time to clearly explain the treatment plan in a way that was easy to understand. It made a difficult situation feel a little less overwhelming. So grateful for her care and expertise!
By Dana F.
Response from Dutch Vet· Jun 16, 2025
We're happy to hear that you had such a positive experience. It's wonderful to know that you felt heard and supported, and that the treatment plan was clearly explained. We appreciate you sharing your kind words!
Dr. Goode spent our appointment talking to me about our 16 year old CeCe's condition and commented kindly on what she could see through the zoom call. She had good ideas for improving/maintaining a nice quality of life for CeCe as she ages. I couldn't be happier with my first experience with Dutch.
By Jennifer W.
Response from Dutch Vet· Jun 16, 2025
We're happy to hear that you and CeCe had a positive experience. We appreciate you sharing your kind words about the consultation and the suggestions for CeCe's care as she ages. Thank you for your feedback!
Prompt professional service. Dr. Lewis even took the time to write out home remedies for the mother cat along with medication for the kittens. Very helpful!!
By Dawn
Response from Dutch Vet· Jun 16, 2025
We're happy to hear that you received prompt and professional service. We appreciate your kind words about the helpful remedies and medication provided for your pets.
Professional convenient same day vet care
By Tiffany B.
Response from Dutch Vet· Jun 16, 2025
We're happy to hear that you found our vet care professional and convenient! Thank you for your positive feedback.
My wife signed up because there was a screen that said they could help us with our dog ellie. Then once she signed up for one month, it said there are no vets available. We tried to cancel and it wouldn't let us. It says we made a 3 month commitment which we DID NOT see. None of the support was available today according to their website. We sent messages and called. We were going to disputing the charge with our bank. Luckily their team did reach out and offer a refund. That being said. It was very difficult to work through this and it felt like a bait and switch. Also they insist that it was clear we were signing up for a 3 month commitment, but this is definitely not the case. My wife showed me screenshots of her receipts and such and this was not communicated at all in those screens. She definitely would not have done a three month commitment if was made clear.
By Nathan C.
Response from Dutch Vet· Jun 16, 2025
We're really sorry to hear about your experience and completely understand how frustrating this must have felt, especially when you were hoping to get care for Ellie right away. We want to clarify that our support team did assist in canceling your account as soon as you reached out, even though your plan included a 3-month commitment, which is clearly stated during signup. That said, we never want anyone to feel stuck in a service that isn't meeting their needs, and we did our best to resolve this quickly once we heard from you. We also understand your concern about vet availability. While availability can fluctuate based on state and time of day, it’s something we're actively working on improving. If there's anything more we can do or if you still have unresolved concerns, please don’t hesitate to reach back out. We’re here to help.
I have not received the Rx. It has been 10 hours and when I tried to message the doctor. Dutch AI tells me expect a response in 2 days. I'm very disappointed 😞
By Michelle P.
Response from Dutch Vet· Jun 16, 2025
We're so sorry for the delay and truly understand how important timely care is when you're worried about your pet. While we always aim to get treatment plans and prescriptions out as quickly as possible, there are times when it may take a bit longer, especially during high-volume periods. That said, our customer experience team did assist in getting your treatment plan finalized, and we appreciate your patience while we worked through it. We’re actively working to improve response times across the board, and we’d love the chance to turn this experience around. If there's anything else you need, please don’t hesitate to reach out, we’re here to help.
