Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
5,295 reviews
Dutch VetSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Homepage Why Dutch? How it Works Dog Anxiety Dog Allergy Pharmacy At Dutch, we’re big believers in providing pets with the highest quality of life possible. How do we do this? With science-backed, personalized treatment delivered directly to the homes of pet owners. We know vet appointments can be inconvenient for pet parents and — even worse — stressful for pets. By leveraging telehealth solutions, we’re able to bypass these hurdles and spend more time getting to the root of your pets’ quality-of-life issues. We specialize in treating chronic, curable conditions such as anxiety, allergies and obesity, and proudly employ top veterinarians from across the country to do so. We encourage all of our pet parents to leave us a review so we can continue to improve our business in bringing relief and comfort to your best friends.
Dutch Vet (dutch.com) has 5,295 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
5,295 approved reviews, newest moderated first
I loved the one on one experience. I love the 24/7 appointment availability and I didn't feel rushed.
By Cammeo P.
Response from Dutch Vet· Sep 2, 2025
We're happy to hear that you enjoyed the personalized attention and convenient scheduling. Thank you for your positive feedback; we appreciate it!
Polite, patient and very knowledgeable of both veterinary issues and of Dutch procedure. Listened carefully to my concerns, advised accordingly and offered various solutions. Very thorough. Great experience!
By Nicole P.
Response from Dutch Vet· Sep 2, 2025
We're so glad to hear that the vet was polite, patient, and knowledgeable! It's wonderful that they listened carefully and offered various solutions. We appreciate you sharing your experience!
Horrible,a rip off, scam
By Tim M.
Response from Dutch Vet· Sep 2, 2025
We’re very sorry to hear you weren’t able to see the vet and for the frustration this caused. Our team did attempt to reach out as we weren’t seeing an appointment on our end, but unfortunately, we never received a response. If you’re still in need of assistance, please don’t hesitate to contact us at [email protected] or reply directly to our previous email communication so we can help resolve this for you.
We joined Dutch Vet Care on Thursday for Max’s first online visit — what a great decision. The vet was fabulous: calm, knowledgeable, and prescribed anti-anxiety medication to help Max with nail trims and other stressful grooming. Fast, compassionate, and convenient — we’re so happy we joined Dutch Vet and highly recommend them! 🐾
By HJ
Response from Dutch Vet· Sep 2, 2025
We're happy to hear that Max's first online visit was a success! It's great to know that the vet's expertise and the prescribed medication are helpful for Max's grooming stress. Thank you for recommending our fast, compassionate, and convenient care.
Great doctor!! Our dog Ace has been dealing with this issue for about a year now and his sores never fully go away. He is always in pain. He finally gave me an explanation and a treatment that I’m confident with help my pup!
By Dominique C.
Response from Dutch Vet· Sep 2, 2025
We're happy to hear that Ace's issue has been explained and that you are confident with the treatment plan. We appreciate you sharing your positive experience!
I had to change my 5 star review to 1 star. My dog's medication never shipped after paying for overnight delivery with FedEx. No one can tell me where the medication is as the tracking never updated and I'm being told I can't get a refund because it's a prescription. I should've just gone to the vet because now it's a 3 day weekend and the vet is closed until Tuesday. My dog is going to have to suffer until Tuesday with his eye infection. I was wrong about this company. Be cautious and look for alternatives. ———— Responding to Dutch below, the order was placed on the 27th, not the 28th, and it was supposed to arrive last Friday and the vet told me I should pay for rushed shipping because of the holiday weekend. Dutch tells me it’s arriving at 1pm then they say 8pm, then they say they have no idea. Your response is not the real story and the fact you lied it was placed on the 28th makes me not trust this company.
By Hunter James B.
Response from Dutch Vet· Sep 2, 2025
We’re very sorry to hear about the frustration and worry this situation has caused. We understand how important it is for your dog to receive their medication quickly, especially when they’re not feeling well. To clarify, your order was placed on August 28th and is currently out for delivery today, September 2nd. The tracking showed a slight delay due to the holiday weekend, as carriers did not deliver on Sunday or Monday. We realize this caused an unexpected gap and we truly regret the stress it has added. Please know our team is here to support you and your pet, if you have any further concerns, don’t hesitate to reach out to us at [email protected] so we can assist right away.
This whole thing is a scam. You get a video call from some flunkie claiming to be a veterinarian who tells you they're creating a prescription for your sick pet. Then the prescription is never shipped because Dutch.com won't "approve the prescription." RUN. Contacting my bank about the fraudulent charges right now. The vet who supposedly wrote the Rx for my dog isn't the vet named on the "Rx." Neither is the vet the pharmacy is attempting to contact for "approval" the same lady. Shady, shady.. Useless customer service - all platitudes, no action. Edit: Having been granted a refund, I concede that Dutch.com is not a literal scam. Dutch's response to my initial review is accurate except for the, "...actively..," bit. They hit a button and waited, just like the poor pharmacy had been doing for two days - trying to get approval from the vet. The whole process needs some major streamlining. Now that I have been satisfied this is just a business with some problems rather than outright fraud, I will say my trouble started when the vet with whom I (very briefly) spoke prescribed a common medication that was not carried by Dutch's pharmacy (huh?). This required my Rx be transferred to a third-party pet pharmacy, which the Dutch website appears to support fairly seamlessly. I was presented with a, "Fulfill at **3rd party vendor.com**," button, which filled the cart at the third-party website with the prescribed medications. Great. The problem is that *some* vet affiliated with Dutch.com must approve (verify) the Rx, which means that for all the apparent facility of the Dutch.com website, the process relies on how responsive Dutch's vets are to the approval pings they must frequently receive from pharmacies. Despite there mysteriously being THREE different veterinarians' names associated with my single virtual visit with a single vet, Dutch was somehow unable to secure approval for my Rx from any of them. This is what set off my fraud tingle. The vet visits aren't the thing, Dutch. It's delivering on their prescriptions. Fifty states, I get it.. but that's the challenge you chose.
By Ryan H.
Response from Dutch Vet· Sep 2, 2025
We’re very sorry to hear about your experience and that you felt frustrated with the process. To clarify, you did have an appointment with one of our licensed veterinarians, and they were actively working with you to transfer the prescription. However, you requested that your account be canceled and refunded in full, and we assisted you with that request. We understand how important timely care is for your pet and regret that this situation left you feeling dissatisfied. If there’s anything further we can do to support you, please don’t hesitate to reach out to us at [email protected].
Dr Johnson is awesome. It’s wonderful not to have to try to drag my German Shepherd into a car to go to the vets for simple things that would cost me a fortune if I had to take her. I love Dutch, what a great business to start.
By Beth G.
Response from Dutch Vet· Sep 2, 2025
We're happy to hear that you and your German Shepherd had such a positive experience! It's great to know our services offer a convenient and cost-effective solution for your pet's needs.
