Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
5,295 reviews
Dutch VetSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Homepage Why Dutch? How it Works Dog Anxiety Dog Allergy Pharmacy At Dutch, we’re big believers in providing pets with the highest quality of life possible. How do we do this? With science-backed, personalized treatment delivered directly to the homes of pet owners. We know vet appointments can be inconvenient for pet parents and — even worse — stressful for pets. By leveraging telehealth solutions, we’re able to bypass these hurdles and spend more time getting to the root of your pets’ quality-of-life issues. We specialize in treating chronic, curable conditions such as anxiety, allergies and obesity, and proudly employ top veterinarians from across the country to do so. We encourage all of our pet parents to leave us a review so we can continue to improve our business in bringing relief and comfort to your best friends.
Dutch Vet (dutch.com) has 5,295 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
5,295 approved reviews, newest moderated first
She was very attentive and knowledgeable and seemed to care. Really hope to get her or a similar one next time way better than the first call.
By Maria
Response from Dutch Vet· Dec 2, 2025
We're happy to hear that you had such a positive experience with our team! We appreciate your feedback and hope to provide similar support in the future.
The vet was nice and very helpful! He addressed every concern I had about my kitten’s health and prescribed everything we need for her to feel better. :)
By rian S.
Response from Dutch Vet· Dec 2, 2025
We're happy to hear that the vet was helpful and addressed your kitten's health concerns. We appreciate your positive feedback and are glad your kitten is on the road to recovery!
There is a big problem with the way Dutch handles things. I am a rescuer. I found a few kittens that were sickly with upper respiratory infections. I was absolutely shocked, horrified and devastated all at the same time due to their prescription turn around policy. They take 3 days just to process the prescription that their vet writes for. That is just to process. Then it can take a day or 2 more to get it to your choice pharmacy.(better make sure your choice pharmacy can fill it first or it takes twice as long) If you get it shipped from their pharmacy, it still takes 3 days to process and up to a week just to get it in the mail. I have tried both these methods only in the end for the kittens to get even sicker while waiting for the LONG process to get the medication and ended up in the emergency vet. They do not have a rush system for pets receiving antibiotics. It’s always first received, first processed. The only reason for the 2 star rating was because their licensed vet was amazing and helped me with my situation to the best of her absolute ability. I will NOT be staying with Dutch and I suggest everyone else find a online vet service that knows how to prioritize the needs of the animals they are here to service. Just imagine what that would be like if human health care worked the same way. I’m appalled at Dutch!
By Jennifer T.
Response from Dutch Vet· Dec 2, 2025
Thank you for taking the time to share your experience. We’re truly sorry to hear about the challenges you faced while trying to get care for the kittens, and we understand how stressful it can be when sick pets need timely support. It’s important to clarify that Dutch is not meant to replace urgent care or emergency needs. For pets experiencing severe symptoms, rapid decline, or situations where waiting for medication could worsen their condition, urgent needs should always be brought to an in-person veterinarian who can provide immediate care. Regarding medication fulfillment, you have three options with Dutch: Shipping from Dutch’s partner pharmacy – Free shipping: arrives in 4–7 days – Rush shipping ($20): arrives in 1–3 days Transfer to a local pharmacy – This process typically takes 1–3 days, but most transfers are completed within 24 hours depending on the local pharmacy’s availability and processing times. While our partner pharmacy works as quickly as possible, turnaround times can vary based on order volume and pharmacy schedules, and this can be challenging when pets require immediate treatment. That’s why we strongly encourage in-person veterinary care for situations involving rapidly progressing illnesses, such as severe upper respiratory infections in young kittens. We’re glad to hear that the licensed veterinarian you worked with was helpful, and we truly appreciate your feedback, it allows us to continue improving our processes. We wish the kittens a full and speedy recovery and are sorry that your experience with Dutch did not meet your expectations. If you ever need assistance or have additional questions, we’re here to help.
Dr Mills was helpful and patient. She answered my questions and made me feel heard. She also has a great smile.
By Charlene L.
Response from Dutch Vet· Dec 2, 2025
We're happy to hear that the doctor was helpful and patient, and that you felt heard. We appreciate your positive feedback and your time.
She listened to my observations and what I had done for Bonnie until I could get her to the vet (today) advised definitely a Kidney test as she is drinking a large amount of water (not eating at all)
By Cathy K.
Response from Dutch Vet· Dec 1, 2025
We appreciate you sharing your experience. We're glad we could assist with Bonnie's care and provide guidance regarding the kidney test. We hope for a positive outcome.
Excellent service! The visits and treatments are spot on, the doctors are great and the pharmacy option is just wonderful. Everything in one place. I really appreciate Dr Krecic for treating my dog, he was the only one able to cure my dog after multiple veterinary opinions from other places. I’m very grateful for Dutch, is an affordable and high quality option to take care of my baby! Better than other vet clinics to be honest.
By Daliana C.
Response from Dutch Vet· Dec 1, 2025
We're so glad that your dog is doing better! It's wonderful to know that you appreciate our comprehensive services and the care provided. Thank you for sharing your positive experience!
Very helpful !! 10/10 recommend
By Micaias
Response from Dutch Vet· Dec 1, 2025
We appreciate your recommendation and are so glad we could help you!
Dutch has been a lifesaver. My dog is a ShihTzu and developed very itchy skin. Watching him constantly itch was unbearable for both of us. He was prescribed Apoquel and it cut his itching down dramatically and he has new hair growth. I requested a 2nd appointment, since his itching hadn't gone away completely, and Dr. Lewis suggested another medication to try temporarily as well as a flea/tick/mite med and a special shampoo and leave on mousse. I thought, because he didn't have fleas, my dog didn't need a flea med, however, I hadn't thought about mites, which we can't see and do cause allergies and itching. I am disabled and my dog has anxiety and that combination makes going to a vet in person very difficult. Dutch has been amazing and is the perfect solution. The cost is so much more inexpensive than an in person vet visit and their pharmacy will price match. I can't say enough about their services. The only thing with slight room for improvement is their shipping speed, and their expedited shipping is an additional $20. Other than that, it's perfection!
By Michelle René H.
Response from Dutch Vet· Dec 1, 2025
We're happy to hear that our services have been a lifesaver for you and your dog! It's wonderful to know the prescribed medication helped with the itching and hair growth. We appreciate your feedback regarding the shipping speed and will explore ways to improve it. Thank you for sharing your experience!
