Dutch VetReviews of dutch.com

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4.6/ 5

Excellent

5,295 reviews

Dutch Vet4.6Excellent

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About Dutch Vet

Homepage Why Dutch? How it Works Dog Anxiety Dog Allergy Pharmacy At Dutch, we’re big believers in providing pets with the highest quality of life possible. How do we do this? With science-backed, personalized treatment delivered directly to the homes of pet owners. We know vet appointments can be inconvenient for pet parents and — even worse — stressful for pets. By leveraging telehealth solutions, we’re able to bypass these hurdles and spend more time getting to the root of your pets’ quality-of-life issues. We specialize in treating chronic, curable conditions such as anxiety, allergies and obesity, and proudly employ top veterinarians from across the country to do so. We encourage all of our pet parents to leave us a review so we can continue to improve our business in bringing relief and comfort to your best friends.

Dutch Vet (dutch.com) has 5,295 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.

Also known as: dutch.com
Website: dutch.com
Category: Animal Health
Listed on The Fair Hearing: 2026

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Dec 17, 2025

Amazing company idea, clusterfunk of execution

So I was just trying to get a flea med prescription for my dog. Waited 4 days for a zoom meeting only to find out that 1. I was set up for a triage call when I specifically asked for just a prescription call. 2. The vet scheduled doesn't even have Oregon licensing and couldn't give prescription anyway. 3. Then come to find out that even if they got all that right they still couldn't do anything because of an oregon law requiring see the dog in person. So in conclusion this company made me wait half a week to do nothing, waste my time with random hoops, and then tried to get me to schedule with the "right person". I'm beyond frustrated and hope this saves others time by avoiding this steaming pile of a company. The only bright note is that Lance in customer service was delightful and handled my refund for cancelation.

By Jonathan

Response from Dutch Vet· Dec 19, 2025

We’re really sorry to hear about your experience and understand how frustrating this must have been, especially when you were simply trying to get flea medication for your dog. We appreciate you taking the time to share this feedback. We’d like to clarify how our process works, particularly for Oregon. During sign-up, clients are required to enter their state, which allows our system to present the specific requirements for that state in order to be seen virtually. For Oregon, clients must provide their local veterinarian’s information, confirm that they have attempted to obtain in-person care but were unable to do so, and check a box confirming their pet has been seen by a veterinarian within the last 12 months. Once an appointment is scheduled, if these requirements are not met or if the visit does not qualify for a prescription under state regulations, the platform also displays a notification indicating that the appointment will be advice-only. That said, we understand how the delay and the appointment type could be frustrating, particularly given your expectations going into the visit. While this information is presented during sign-up and scheduling, we are continuing to review how these details are communicated to ensure expectations are as clear as possible upfront. We’re glad to hear that Lance was able to assist you and handle your refund, and we’ll be sure to pass along your kind words to him. We have also reached out here to gather more information so we can look up your account and see how we can help and learn from this situation. Thank you for sharing your feedback