Dutch VetReviews of dutch.com

Service was easy to easy to schedule, no pressure on buying anything we didn’t need, the vet was helpful and the whole experience was enjoyable and affordable.

It would be nice if my pets could share the transfer fee to transfer their meds to Costco. I had to make two separate appointments for their flea medicines and now I have to make two separate transfer fees costing me 10 bucks instead of five bucks.:/

I placed a prescription order for my cat’s antibiotics and paid a total of $342, including the highest level of rush shipping, which was clearly estimated to arrive within 1–2 days. Despite this guarantee, the medication took five full days to arrive (Wednesday through Monday). During this time, my cat’s condition continued to deteriorate while we waited for her antibiotics. When trying to contact customer care, it is extremely challenging to reach a real person, and when I finally did, I was connected to a call center where representatives appeared to have little authority or ability to resolve the issue. After spending two hours on the phone and on hold, I was told that, despite Dutch’s purportedly “vast” network of veterinarians, no one was able to reissue the prescription so that I could obtain the medication locally. It also appeared that the call center may be internationally based, potentially limiting their ability to manage or reissue U.S.-based prescriptions. Ultimately, I was left with no resolution and no option other than to schedule a new veterinary appointment and start the process over entirely. Dutch’s marketing and customer-facing materials are highly misleading. The prescription transfer form claims that the pharmacy is both faster and more cost-effective than competitors; my experience proves otherwise. Furthermore, the website presents the company as Oakland, California-based without clearly disclosing that prescriptions are fulfilled and shipped from Cincinnati, Ohio—information that is directly relevant to delivery timelines. Customers relying on stated shipping estimates for time-sensitive medications are not being given accurate or transparent information. Urgent prescriptions should be clearly directed toward local fulfillment when appropriate, and customer support systems must be equipped to resolve urgent issues effectively. There is a huge gap between Dutch’s promises and its actual service capabilities. At the time of this writing, I have been working on this for over 5 hours now with no resolution, just an unwarranted charge of $25 for a (false) no-show appointment which I now have to dispute.

Getting my pets meds

I don't know how long this website has been around or why? I only just found it yesterday, but it was truly A. Godsend, my dog is older and she has an abscess tooth. It would've cost me several $100 to go to the emergency hospital and this website cost me a fraction of that, and I didn't have to leave the house.!

Very easy to use. You get quality vet services at a very reasonable price

Easy and convenient

The vet was great, through and was easy to get an appointment