Dutch VetReviews of dutch.com

I had a very positive experience with Dr. Hall. She was responsive, attentive, and took the time to address all of my concerns. I especially appreciated the convenience of the telehealth appointment. Even though it was virtual, she was able to clearly see my pet through the camera, assess her condition, and provide helpful guidance. The visit was efficient, professional, and much less stressful for my pet than traveling to a clinic. I would gladly use this service again and recommend Dr. Hall to other pet owners.

Just started and so far so good. Will circle back in the future!

Felt rushed. I mentioned my dog had a seizure in my message but I forgot to mention it during vet meeting. Vet didn’t bring it up either. I sent message afterwards but still have not received a response about a safe heartworm prevention medication.

I am extremely disappointed with my experience with Dutch. Within the first day of becoming a customer, my senior dog, was evaluated by a veterinarian and I was informed that medication would be prescribed as part of his treatment plan. However, the prescription was never completed or made available despite being discussed during the appointment. I promptly contacted the veterinarian and requested clarification regarding the missing medication. My messages went unanswered, and no effort was made to correct the issue or provide an update. As a result, my dog experienced an unnecessary delay in care while I waited for a response that never came. The failure to complete the prescribed treatment plan, combined with the lack of communication and follow-up, raises serious concerns regarding the quality of care and oversight provided by this service. Pet owners rely on veterinary professionals to provide timely treatment and accurate prescription management. In my case, neither occurred. Because of Dutch's failure to provide the care that was represented during the appointment, I lost confidence in the service and was forced to seek veterinary care elsewhere to ensure my dog received appropriate treatment. The entire experience has left me questioning whether customer care and patient welfare are truly priorities, or whether collecting payment takes precedence over delivering promised services. Given that the agreed-upon treatment plan was not properly executed and no meaningful resolution was provided, I believe a full refund is warranted. After only one day as a customer, this experience has been frustrating, disappointing, and unacceptable.

Vet I spoke to was fantastic and caring explained everything well great experience

Best vet experience for introverts and people who want to save money!

Very professional and sensitive to my pet's needs.

I appreciate the clear explanations and assistance making the appropriate decisions for my pets healthcare.