Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
6 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ducabikedirect is listed under Bicycles.
Ducabikedirect (ducabikedirect.com) has 6 customer reviews on The Fair Hearing, with an average rating of 2.3 out of 5.
Showing 4 reviews with 1 star · Clear filters
I ask them about tracking number time and they said it will take 1-2 working weeks while in the website doesn’t show that, then i just ask a question: how i can cancel and refund? Then directly they cancelled my order I don’t know why!! It was a question for more the 500$ parts. It’s my first and last time to deal with such company
By Ahmad A.
The guy from customer service is extremely slow. He called me back after calling multiple times and emailing as well. Told me he will get back to me once I send him pictures of my bike and never did. Have tried emailing and calling him but no response. Horrible customer service
By Dev B.
Absolutely horrible customer service, Nima will not return phone calls or emails for weeks concerning the wrong part being sent, never mind trying to obtain an exchange or a refund. I had to contact my bank to obtain a refund. I will be ordering directly from Ducabike next time and not this poser.
By Miguel M.
Purchased passenger brackets for my bike. One bracket would not line up/fit my bike. I contacted the seller for a return and they refused. I offered to pay return shipping to be reasonable and they responded and said the error was mine to deal with. Terrible business - $400 plus and won’t even stand behind their product. I would not buy from or recommend in any way. Stay away from DucaBikeDirect.com.
By Jennifer
