Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
101 reviews
Drunk ElephantSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Learn and shop our non-toxic, clinically efficacious system infused with Virgin Marula Oil, clean actives, healthy super fruit extracts - all "clean-clinical"
Drunk Elephant (drunkelephant.com) has 101 customer reviews on The Fair Hearing, with an average rating of 2.6 out of 5.
101 approved reviews, newest moderated first
Customer service was not good. She was first attentive when i first told her about my package being delivered to another address. She had me wait for fedex investigation to then send a replacement. I asked several time for tracking which she finally got to. This was my first tome ordering and i will not nor recommend this product based on the terrible customer service
By Robyn P.
Horrible customer service Super rude laughing at me on the phone had a problem with my peptide cream and was giving me so much attitude on the phone trying to return the product never again will support this company
By Nathan H.
One star is already too much. Everything has been said in the comment section : terrible customer service. Never again
By Mack N.
The deodorant cause irritation and made my skin red AF, it burned for over a week. The deodorant was all over the lid when I opened it and it doesn't stay clean. I don't really used deodorant and I really wanted to find one good for my skin, I tried dove etc...I was using one from old spice cause its the only one that hasn't burn and turn my armpits dark. Yes, I've tried many during my teenage years and all of them failed me, but after seen this product to be "good" I decide to invest on it, since I haven't used anything in years besides old spice once in a while, but this is the most HORRIBLE deodorant I ever tried. To make it more clear, I did not used it right/after shaving or combined it with other products, I also use neutral soap bar. I had the burn on my skin for over a week and the dark color after for two months. Girls with sensitive skin DO NOT TRY IT, DO NOT PLAY GAMES HERE!!! Get one from old spice (bear love smells good) and it doesn't burn your skin AF.
By Kimberly Sue H.
Dit merk bevat microplastics. Zolang skin care producten dit gebruiken zou je het links moeten laten liggen.
By El C.
Response from Drunk Elephant· Nov 13, 2020
We stellen het op prijs dat je de tijd hebt genomen om een review te schrijven over mogelijke microplastics die worden gebruikt in Drunk Elephant-producten. Ten eerste kunnen we u verzekeren dat we geen microplastics gebruiken in producten van Drunk Elephant. Microplastics zijn verboden in de Verenigde Staten, dus we zouden ze niet kunnen gebruiken, zelfs als we dat zouden willen. Wij willen dit niet. Sommige van onze producten hebben functies die een beetje op microplastics kunnen lijken, maar dat zijn ze niet. F-Balm Electrolyte Waterfacial bevat bijvoorbeeld "microbeads" gevuld met vetzuren die openen wanneer ze op de huid worden aangebracht. Deze microbeads zijn plantaardig en op geen enkele manier schadelijk voor het milieu zoals microplastics dat zijn. Andere producten, zoals Slaai Makeup-Melting Butter Cleanser, worden geleverd met een klein flesje exfoliërend poeder dat is gemaakt van bamboe, niet van plastic. Als je ooit vragen of opmerkingen hebt over een ingrediënt dat Drunk Elephant gebruikt, kun je het beste mailen naar onze Customer Relations-medewerkers op [email protected] zij weten alles over onze producten en zullen je vragen persoonlijk beantwoorden! We appreciate you taking the time to write your concerned review about possible microplastics used in Drunk Elephant products. First, we can assure you that we do not use microplastics in any Drunk Elephant product. Microplastics are banned in the United States, so we couldn’t use them even if we wanted to. We do not want to. Some of our products do have features that can sound a little like microplastics, but they are not. For example, F-Balm Electrolyte Waterfacial, contains “microbeads” filled with fatty acids that burst when applied to the skin. These microbeads are plant-based and in no way harmful to the environment the way microplastics are. Other products like Slaai Makeup-Melting Butter Cleanser come with a small vial of exfoliating powder that is made from bamboo, not plastic. If you ever have any questions or concerns about any ingredient Drunk Elephant uses, please email our knowledgeable and friendly Customer Relations staff at [email protected] and we will address your questions personally!
Disgusting, offensive customer service. I loved their products but will never purchase again. I purchased their expensive Trunk 3.0 for the holidays and the included skincare fridge died within a few months. I reached out and they said they were sold out so there was nothing they could do. I said that I understood, but I was very disappointed because the fridge was a huge reason I purchased the set and asked if there was anything else that could be done to help. They ignored me for several weeks, so I contacted them again on email and social media. On Instagram they pretended to be concerned in the comments, but ignored all of my private messages after asking me to send my previous correspondence. I don't think it's unreasonable to expect this fridge in a $450 set to last longer than a few months, and that I should not keep getting ignored when I'm being patient and understanding in trying to come up with a fair solution. All I was asking was for some sort of acknowledgement and something to help make up for the fact that I could not get this item replaced, such as a coupon or a small credit toward a new purchase. Instead, they essentially scolded me for reaching out and insisted they had done everything they could to help and I was being unreasonable. They refunded some previous smaller orders I had placed with them and scolded me in the process of doing so, even though I hadn't asked them to do that and had just wanted some help regarding the fridge. A couple of months later I tried to give them another chance and placed an order, only to find out a few days later they had canceled it when I went to check on its status (and they did not email me or do anything to let me know it had been canceled). I'm assuming I've been blacklisted without my knowledge. These products are way too expensive to treat customers like this. I've spent thousands on this company's products but was treated like a freeloader. Previously I was happy to pay for good quality products, but there are plenty of less expensive dupes I can use that don't come with insults and terrible, entitled customer service. Congrats, DE, you've lost a customer for life.
By Maggie H.
DON’T SPEND YOUR MONEY ON A BRAND WHO DOESN’T VALUE YOU!!!!!!!! If I could give this 0 stars, I would. They speak down to you if you pose an intellectual question you need answered. They threaten their influencers and block you if you leave comments on their Instagram. They bully and they refuse to put their customers first.
By Juliette R.
The night cream with the light green colored cover is just okish, while the vivid pink-colored night serum(AHA&BHA) is so good, it healed my breakout in no time!!!!
By Andy Z.
