I wish there were reasons given when…
I wish there were reasons given when something is not authentic.
By Lindsay L.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
311 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With more than 30 years of experience in luxury resale industry, we proudly bring our world-class authentication services to the comfort of your own home. Our rigorous multi-point inspection of your item is based on craftsmanship, materials, shapes, proportions, symmetry, patterns, colors, stitching, hardware, heat stamps, engravings, tags, logos, fonts, serial number, production code, historical consistency, NFC chip data, and many more.
Dr. Runway (drrunway.com) has 311 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 2 reviews with 3 stars · Clear filters
I wish there were reasons given when something is not authentic.
By Lindsay L.
They couldn't authenticate and instead of a refund they offered me another authentication in return
By Lluvia F.
Response from Dr. Runway· Sep 4, 2023
Thank you for your feedback. According to our no-refund policy as displayed clearly on our website, we are unable to issue any refund. There is also a checkbox which you must tick to confirm that you have read and agree to our terms and conditions before placing your order. The following is an excerpt of our no-refund policy: "All fees are non-refundable and non-transferable. However, we will issue store credit in exceptional circumstances where we decide that authenticity cannot be accurately determined from the pictures because of technical limitations."