Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
604 reviews
DropguysSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Dropguys is the only brand that guarantees complete protection or we'll refund your purchase. This aligns your interests with ours ✌️
Dropguys (dropguys.com) has 604 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 537 reviews with 5 stars · Clear filters
Good customer service. Quick response time to lost package.
By Jon
Response from Dropguys· Jan 19, 2026
Hi Jon, We’re glad we could help get your package sorted quickly! Thanks for your kind words about our team — we always aim to make things as smooth as possible. — The Dropguys Team
An easy-to-use website, with great products and options. I ordered a mag-safe phone case (with free screen protector) and camera protector. The two protectors came with handy wipes and cloths and were easy to apply. My items arrived after a few days and are a perfect fit for my new phone. They look great and are smooth with a quality feel. I’m very pleased I found Dropguys.
By Juls S.
Response from Dropguys· Jan 19, 2026
Hi Juls, We’re thrilled you’re enjoying your new Dropguys case and protectors! Thanks for highlighting the little extras like the wipes and cloths — we think they make a big difference too. We’re so glad everything arrived quickly and fits perfectly. — The Dropguys Team
I just bought the BEST protection for my new iPhone 17 Pro Max from Dropguys. This is the third phone I have protected with their products and won't use any other product. I am 81 and drop my phone at least three times a day, and have sustained no phone damage to date on any of the three phones. This time I was able to buy the Ultimate case for my phone...they have been "sold out" in the past for my other phones. I like the Ultimate case the best. The ONLY things I wish were better are the instructions on applying things like the screen protector and camera lens protector, but given enough re-reading, I eventually get it done. I can't imagine anyone going back to any other protection once you have tried Dropguys!
By mkf
Response from Dropguys· Jan 19, 2026
Hi there, We’re so glad the Dropguys Ultimate Case is keeping your phone safe — three phones and counting! Thank you for sticking with us over the years. We’ll take your feedback on the instructions to heart and keep working to make them as clear as possible. — The Dropguys Team
Ease of replacement for wrong order without any questions! Somehow on the website, I ordered a iPhone 16 Pro. I had clicked the tab for the Pro Max but computer glitch. I received the 16 Pro and immediately sent an email. Before I had a response from the email, I had my 16 Pro Max case in my mailbox. Outstanding customer service. I am ordering my third car for my daughter today! The case fits perfect, no issues with screen protector, quality product. I was an Army Recon in a past life. I am intense with my gear (rough). ALL GEAR! I have already beat the case, no issues. I mount it to my Harley, zero issues. Its awesome! Thanks for being awesome! Matt
By Matthew M.
Response from Dropguys· Jan 19, 2026
Hi Matt, We’re thrilled everything worked out so smoothly and that your gear has held up to your intense standards! Thanks for trusting Dropguys again — we’re excited to keep protecting your phones, on the road and off. — The Dropguys Team
Doing an order recheck is simple and a great example of a business "Best Practices". As careful as I try to be, sometimes "stuff" happens unexpectedly. This approach makes so much sense on many, many levels. And is greatly appreciated!!
By John U.
Response from Dropguys· Jan 19, 2026
Hi John, We’re so glad you found our order review process helpful! We really appreciate your kind words and are happy it made your experience smoother. — The Dropguys Team
The Guys responded to my email within 2 hours and sent me a replacement for the product I had wrongly ordered all at no charge with no need to return the wrong product.
By Alan M.
Response from Dropguys· Jan 19, 2026
Hi Alan, We’re so glad we could quickly get the right product to you! Thanks for giving us the opportunity to make it right — we really appreciate it. — The Dropguys Team
Great customer service, rapid responses via email. Pleased. Would recommend.
By Shasta W.
Response from Dropguys· Jan 19, 2026
Hi Shasta, We’re thrilled you had a positive experience! Thank you for your kind words and for recommending Dropguys. — The Dropguys Team
Helped with an issue, solved my problem in a couple emails. Appreciate them and their products.
By Allison S.
Response from Dropguys· Jan 19, 2026
Hi Allison, We’re glad we could help resolve your issue quickly! Thank you for trusting Dropguys — we’re happy you’re enjoying the products. — The Dropguys Team
