DropReviews of drop.com

I had a dead PCB on my keyboard and it wasn't in stock anymore. Haley the representative from Drop had helped me receive a refund due to the fact that the item wasn't available anymore. She helped me so quickly and spoke with me throughout the whole process! I really appreciate all the help and how her response was so quick.

Ordered a deskmat and a wrist rest both in stock (not group buy) put my information on shipping page, shipping method appears and it says around 5 days to a week for regular shipping. So I bought the items and paid for shipping. And what do you know almost 3 weeks passed by and still did not receive my order even the USPS tracking didn't update for a week now. And the biggest problem I have is if you look in the shipping help center page it says Hawaii and Puerto Rico takes 2-4 weeks for shipping, thats not what it said when I put my shipping address in and chose a shipping method, if I knew it was gonna take 2-4 weeks I would've never ordered but it was too late drop.com already took my money and just told me to wait. Amazing shipping method whatever they are using there I got international orders shipped to me faster than this.

Ordered a pair of headphones that unfortunately got lost during shipment. The Drop customer service team was able to resolve my issue without a problem. I can see they care about their customer experience.

I bought keycaps that were not on sale at the time and was refunded the difference! Great customer service

I had problems with my email and my orders. Good thing Joseph from customer care helped me a ton. Actually understanding the problem and fixing it. I don't know about the other people's experience here are but Drop in my opinion has good customer care.

I have bought several keyboard kits and a couple have run into issues over the years. My latest is a preonic that I LOVE but it was obviously starting to fail. I checked in with support and told them what was happening. They decided to cover the issue and send me a pcb so I could get it going again. I did not want to use one of my older offset keyboards if I could help it so being able to make mine usable again is awesome. I have had overwhelmingly good experiences with drop and tell folks about it often.

Honestly, Drop’s customer service is so bad, that I wonder if they are in some sort of race to the bottom with cable TV and internet providers. They’re responsive, but they do nothing, and just waste your time. When I was removing my shift key, the stabilizer broke. Remarkably, the switch came out just fine, but the stabilizer was so jammed into the key that I needed pliers to get it out, which tells me that the stabilizer was either too big, or the key was too small (out of tolerance). I contacted customer support for help and was told that this had to be my fault. After many exchanges, I was able to deduce that the goal of Drop’s customer service: 1) Answer support tickets as quickly as possible while 2) Shirk all responsibility for products and blame it on the customer. It’s the most infuriating, time wasting way to spend a day. At one point, I was just wondering if this $200 keyboard was now junk. After cooling off a few days, I learned in various user forums that the part was $2 (yep, all this for $2), and that it was pretty easy to replace. Had Drop mentioned this in our many exchanges, it would have saved both of us a ton of time. I will note that the product itself is great, it’s just worth noting that if you buy it, don’t expect any help from Drop. TLDR: Drop is glad to respond to your emails quickly while doing absolutely nothing, it’s just a huge waste of time. Look in user forums for how to fix stuff. Product is solid otherwise.

When UPS brought me my product I had to pay 39€ more! 21€ VAT + 18€ administration fees! (For a $129 headset for which I already paid $15 shipping) Don't tell me "this is not us..." Problem is: This was NOT specified when I order it! As it was a gift, I had no other choice to pay that to get it. :(