DropReviews of drop.com

I received the wrong item upon delivery, which does happen so it's understandable. I filed a complaint or whatever and got a swift reply from the assigned agent Crystal; Crystal was very empathetic and understood my issue immediately and opted to resolve the issue to the best of her ability. She was extremely polite and immediately submitted a shipping request which would allow me to receive the product I initially ordered, as well as some amazing compensation for my troubles. This could not have been dealt with more professionally, and her service increases my opinion of the company exponentially! I'll be sure to recommend the company to everyone who needs good peripherals, and I'll be sure to order from here again in the future! Thank you, Drop and Crystal!

I’ve bought a couple products off of Drop now but this review will focus on my experience with the Sennheiser 58X headphones. I purchased these after I bought the Hifiman Sundara’s off of Amazon and didn’t like them, and despite being half the price, the Drop x Sennheiser 58X’s are so much better for my tastes. Like 85% of the technicalities of the Sundara, but with a tonality, timbre, and dynamics that I find so much more to my tastes. Unfortunately, the pair I received was slightly defective with a small but noticeable volume difference between each side of the headphone. I emailed Drop support and Matthew responded to me very quickly, within a day or two if I remember, and all of their responses were even quicker after the initial response. After running through some troubleshooting, Matthew helped me get a return and replacement set up. It was easy, quick, and professional. Drop support gets an A+ in my book, and I’m excited to get more products from them in the future knowing that if needed, this kind of quality support is available.

My customer service representative was responsive, professional, and of much help and the options I was given for fixing my issue were all more than fair. Overall very satisfied with my experience.

Matthew made this a great experience with timely support. He was frank and straight to the point about available options. Reiterating on the communication, it was quite exceptional. There was never a time I had to wait in suspense to see what happens next. Drop did well by hiring Matthew and he should be the model to base employees appraisal, new and current alike. Keep up the good work and if necessary, I hope to work with him again in the future.

I ordered a Drop Shift keyboard and when it was delivered, the delivery driver didn't knock or ring the doorbell. The package got stolen right off our front doorstep. I emailed Drop support to see about filing a claim with the delivery company and Liz in Community Support offered to send a replacement keyboard right away. I was so frustrated about packages being stolen right off my front doorstep but Liz was so prompt and helpful, it really turned the whole dumb situation around. Thank you, Liz!

I have never had a problem with Drop in the past. Because of the way things are done,sometimes runs (production)are not engaged which is no fault of Drop. Anytime that has happened I have always received a quick and courteous refund. I recently had my first problem and it was handled with utmost courtesy and professionalism. Will continue business with Drop as long as they are in business. Customer service is a huge part of the whole sales experience. Erik

I ordered a headset from drop a few months back, and the microphone recently broke. I contacted customer support to see if there was anything they could do, and Matthew immediately responded with an rma to return the headset. As soon as I shipped it back, my new headset was on the way. I’m just very impressed with how efficient and helpful their support was, they’ve earned my trust. I’ll definitely buy from Drop in the future.

The headset and Mousepad i purchased were very cool but a defect in my mousepad. Drop did not hesitate to send me a second which I was able to gift to my brother. I’m too happy about the 6XX headphones. Game changer