Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
3,492 reviews
DrivseSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Originating from the word "Thrive", our brand embodies the urge and obsession to attain goals. And our goals are clear: Shape Commerce.
Drivse (drivse.com) has 3,492 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
3,492 approved reviews, newest moderated first
it did what they said it would do
By Donald R.
Response from Drivse· Jul 3, 2026
Hi Donald, I’m glad the product delivered exactly as promised — thank you for sharing that. If you’d like to get the most out of it, a quick tip is to swap the filter when the water starts feeling harder again, as that’s the clearest sign it’s time. Enjoy every shower!
I received the shower head it has no hose that goes with it it cost $40 and then they charge you another $40 for one little tiny shower head filter that is only supposed to last a month it's made of cheap plastic and it has no real pressure to it
By Nicole
Response from Drivse· Jul 3, 2026
Hi Nicole, receiving a shower head without the hose, facing high filter costs, and poor pressure is understandably frustrating. The hose and holder are purchased separately — you can find them here: Hose & Holder (https://drivse.com/collections/shop-all/products/shower-hose-holder). Please email [email protected] and put “Trustpilot – Missing Hose/Low Pressure” in the subject line so it’s escalated directly.
Everything i had a problem but they fixed it right away. So im very happy..Will order another 1 for my other bathroom..Thank you!!
By Jamie S.
Response from Drivse· Jul 3, 2026
Hi Jamie, I’m glad the issues you faced were resolved quickly and that you’re happy with the outcome. Thank you for sharing your experience — it shows how important fast support is. Enjoy your setup, and we’ll be ready when you order for your other bathroom.
My partner tried it once and immediately asked what I changed in the bathroom lol.
By Natalie M.
Response from Drivse· Jul 3, 2026
Hi Natalie, I love hearing that the difference was noticeable right away — that’s exactly the kind of reaction I hope for. The filter effect often gets even stronger over the first few weeks, so you may notice more improvements soon. Thank you for sharing, and enjoy every shower together.
Well I wasn’t expecting to have to buy filters after buying the shower head. All ended up costing more than I had expected. However I really hope that I’ll love it and notice a difference. So hoping I’m gonna really love it.
By Lisa S.
Response from Drivse· Jul 3, 2026
Hi Lisa, I understand it felt unexpected to buy filters separately and that the total cost was higher than you planned. The filters are what keep the water softening effect strong, and most customers notice the biggest difference once they’re swapped regularly. I hope you’ll enjoy the results as much as others have — thank you for giving it a try.
I love this shower head makes skin hair feel terrific
By Julius C.
Response from Drivse· Jul 2, 2026
Hi Julius, Thank you for sharing your experience. It’s wonderful to hear the shower head is making a real difference for skin and hair — that’s exactly the result we hope for. A tip: replace the filter when the water starts to feel harder again, as that’s the clearest sign it’s time. Enjoy every shower.
I would give them a -10 stars if possible. This company is one to stay away from. They are not reputable when it comes to refunds, The filters they charged for 2=$ 59.00 which they precheck when you order the showerhead. Then you fight to cancel that subscription. The filters come from China, and you need to pay the shipping to return then plus a restocking fee. I do not recommend this company or their products as we have replaced 2 of the showerheads just after the warranty expired.
By Elysse C.
Response from Drivse· Jul 2, 2026
Hi Elysse, Not receiving clear refunds and being charged for filters you didn’t knowingly select is understandably frustrating, and I’m sorry for the experience you described. Please email [email protected] with your order number and use the subject line “Trustpilot – Refund Issue” so it’s escalated directly. You’ll receive a response within 24 hours with a resolution.
I bought this product last year. It broke today and the customer service team were WONDERFUL! They weren't able to send me a replacement but they did give me a percentage off. I also made a mistake on my order and they fixed it right away. They didn't complete my order until I verified everything . I'm a happy customer for life!!
By Patricia
Response from Drivse· Jul 2, 2026
Hi Patricia, Thank you for sharing your experience. It’s great to hear the team was able to support you quickly and resolve both the order mistake and the discount after your product broke — that kind of service matters. We’ll make sure your feedback is noted so future improvements continue.
