The staff was very helpful
The staff was very helpful, in guiding me through the checkout process. A representative named Kyra, was especially helpful. She resolved several issues for me.
By Anthony
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
340 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Caramel is an app and website that makes buying someone's vehicle or selling your own simple, safe, & sweet. But once you find your car or buyer, Caramel handles everything for you. That includes paperwork, secure payment, title transfer and registration, fraud checks, and verification. With the option to add vehicle protection, digital inspection, finance, and transport through our partners.
Drive Caramel (drivecaramel.com) has 340 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
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Sales 5.0340 approved reviews, newest moderated first
The staff was very helpful, in guiding me through the checkout process. A representative named Kyra, was especially helpful. She resolved several issues for me.
By Anthony
The total experience with BaT auction has been great and exciting so far. Specially when I had to contact BaT and Caramel customer service. In Caramel everyone has been kind and polite, I talked twice Jessica and she is wonderful when it comes to explain all steps and status of case transactions. So thank you everyone for being so helpful.
By BCastillo
Megan and Taylor
By customer
Taylor was very friendly, helpful, and patient!!
By Jake
They have been extremely helpful in helping me to navigate through the purchase process.
By Mr. B.
Good experience
By Karl H.
Allyson was extremely nice, handled my issue quickly and competently. A pleasure to work with her.
By Gary V.
I’m mid-transaction and trying to get an update on Caramel’s processing of funds. Can’t get answers, keep getting promised that someone will get back to me with an update. Just got hung up on by their “customer service” rep because I was pressing to get an update. Not a good look for any company…
By Brandon T.
Response from Drive Caramel· Sep 16, 2025
Hi Brandon, I'm very sorry about this. That is certainly not an acceptable practice. Thank you for bringing that to our attention.