Drive CaramelReviews of drivecaramel.com

Overall it was a smooth process, it just seemed like there were a lot of steps involved. Maybe it was just setting my account up since this was my first Caramel sell.

Any time I had a question a very kind representative had an answer and if not they'd always call back with one. The only issue I had was with the title, I thought someone was to verify the seller had everything correctly done on their end before title was mailed to me. The seller signed it, mailed it but signed in wrong place on title. I had to handle the situation. Seller is getting a new replacement title,waiting to receive it.

Both Zach in Draper, Utah and Cesar in San Antonio, Texas were phenomenal! I could not have asked to be lined up with more competent, qualified communicators who had such terrific comprehension concerning the myriad of issues I encountered and were ready to alleviate the problems. Unfortunately I would have to claim the antithesis for Allison in Washington. I felt she was rude, condescending, belligerent and odious. I started, built up and sold two reasonably successful companies and I believe all businesses are only as good as their weakest employee, which very well may be Allison.

Nothing in general

The process was mostly well laid out and explained well. What was a bit lacking for both buyer and seller side is the coordination on how to send n receive the title if we do the “Lite” transaction Other than that — all good

Fast. Professional. Some of the emails were a little confusing and they were no-reply emails. Luckily I still had my BaT contacts email and he was able to give me the phone number. They answered all my questions on the phone but it took more effort than necessary to get those questions answered.

Excellent customer service rep. However, didn’t exactly provide any sort of eta on reimbursement wire.

The process was not entirely clear for first-time users, and there were a few initial issues to work through. Once those were identified and understood, communication improved and everything proceeded smoothly. When using a third party to manage a transaction between two parties, some challenges are to be expected, and overall the transaction was completed successfully. Things to understand - Time frame 1 to 2 weeks Cars selling over a certain amount 50% when receive title/pickup remainder when delivery/title. Buyer transfers fund to Caramel and Caramel handles paying seller. Not all title transactions are the same (different state requirements) Have your paper work ready before starting your transaction. I’m sure theres more but this is what stood out during our tranaction. I would use Caramel again knowing what I know now!