Interactions with staff was positive…
Interactions with staff was positive and helpful. I had to hunt for a contact number when I had a question about shipping & payment. Would've liked to have that on my dashboard somewhere.
By C P.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
340 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Caramel is an app and website that makes buying someone's vehicle or selling your own simple, safe, & sweet. But once you find your car or buyer, Caramel handles everything for you. That includes paperwork, secure payment, title transfer and registration, fraud checks, and verification. With the option to add vehicle protection, digital inspection, finance, and transport through our partners.
Drive Caramel (drivecaramel.com) has 340 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
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Sales 5.0340 approved reviews, newest moderated first
Interactions with staff was positive and helpful. I had to hunt for a contact number when I had a question about shipping & payment. Would've liked to have that on my dashboard somewhere.
By C P.
The very nice representative who helped me out was able to get my identity confirmed very quickly after working on it all day long.
By Gina
Great first experience!
By customer
Information provided by Caramel reps regarding the active progress relative to DMV is quite misleading and comes across as them not being on top of their business.
By Randall R.
Response from Drive Caramel· Oct 20, 2025
Hi Randall, I apologize that we did not hit the mark on the DMV progress info. I'll ask our team to reach out to try to get you a better update.
The security and ease of the process made selling a car go smoothly. Excellent support!
By Johnny H.
First time auction buyer. Your process made it very easy to complete the purchase. I did need to contact support with some questions and I was very happy with the positive attitude and knowledge of the people I spoke with.
By Alex W.
That it is an honest, secure transaction procedure.
By Richard A F.
Taylor was very professional, patient and knowledgeable. She exhibited what is a rarity in most businesses today........Genuine,Caring Customer Service ; She is truly an asset to your company 👍
By Kenneth O. D.