Best experience with an online auction…
Best experience with an online auction to date. Communicated from day one, setup the entire backend of purchase, payment, pickup and even registration. Well done!
By Happy C.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
340 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Caramel is an app and website that makes buying someone's vehicle or selling your own simple, safe, & sweet. But once you find your car or buyer, Caramel handles everything for you. That includes paperwork, secure payment, title transfer and registration, fraud checks, and verification. With the option to add vehicle protection, digital inspection, finance, and transport through our partners.
Drive Caramel (drivecaramel.com) has 340 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
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Sales 5.0340 approved reviews, newest moderated first
Best experience with an online auction to date. Communicated from day one, setup the entire backend of purchase, payment, pickup and even registration. Well done!
By Happy C.
Ariana provided excellent customer service and was very responsive to my needs. She made sure to follow up until my issue was fully resolved! Thank you!
By Jason M.
It has been super easy from the financing to the registration documents and communication. All has been superb. They communicate what’s needed, acknowledge when it’s been received. Keep ya informed of what’s going on. (Edited 07/10/26): So I’m changing my review cause this has been anything but superb. They said they sent my title packet off to my state for registration, but then tell me it’s rejected cause they want a certain document (I provided said document) and then it changed to another said document wasn’t good enough. I ended up telling them to just send me all the documents so I can self register as everything I have given them is more than sufficient and the dmv will accept it. I’ve done this a few times now and this is absolutely insane. Then on top of it. I’ve been told several times now. “I’ll have the DMV team call you and get this straightened out.” Here we are on day 5 of waiting for a callback. This has by far been the worst experience and I’ve owned 20 cars. It’s never been this difficult. I just want my refund check for the taxes I had to prepay when I bought the car and the registration packet so I can go to the dmv and get this shit done. It’s ridiculous!
By Cameron W.
Response from Drive Caramel· Jul 10, 2026
Hi Cameron, we're so sorry about this. We'll have someone reach out right away.
This company was very prompt and thorough and I appreciate their help in this car buying process.
By Gerry
The transaction was smooth and easy to complete. Anthony L. was very helpful and explained everything patiently.
By customer
Prompt and helpful, that's the recipe for good service.
By Richard N.
I have a amazing rep working for this company, he is very knowledgeable and and even helps with explaining the finance options to the customers directly. His name is Anthony and he does amazing work I always recommed him to any new dealers i meet.
By AUTO NATION & BIKES L.
Anthony Lotardo is the man, he is always there if we have any questions or if we have any application issues that we need help with, he would Gide us throw. I would highly recommend him to any other Dealers.
By Vik from Nove A.