Unhelpful “customer service”
Unhelpful “customer service”. Unapologetic. Several items were not as advertised.
By LC
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
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301 reviews
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Dribbleup is at-home fitness made fun! We offer Smart Gear that pairs with your phone or tablet to provide instruction, track progress, and motivate through the Dribbleup App. Our products include Smart Basketball, Smart Soccer Ball, Smart Baseball Glove, Smart Tennis Racket and Smart Fitness Gear, with more to come!
Dribbleup (dribbleup.com) has 301 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
301 approved reviews, newest moderated first
Unhelpful “customer service”. Unapologetic. Several items were not as advertised.
By LC
Customer service was very quick and helpful..
By Tonya H.
These are awesome, we bought the soccer ball and the baseball glove for our Grandsons for Christmas.... They love it!!! We had a small issue with one of the stands, they had a new one shipping the very day I emailed about it. The program seems to be just as great as the customer service!! Thank you Dribbleup!!!
By Victoria B.
Perfect Customer service. I failed to read everything before I placed the order and they patiently helped with several items questions! Thank you!
By Sharla D.
I ordered the basketball and baseball glove for Christmas. Unfortunately my puppy got a hold of the glove and tore apart the fingers. I emailed dribble up and asked how to buy another one. They sent me another glove FREE of charge. Amazing customer service. We will definitely buy more items!
By Angela
Excellent customer service! My kids love the soccer & basketballs. So far, the only Christmas present they haven’t gotten tired of!!
By Angry C.
The basketball changed how I play and has improved my games so much. There’s no doubt in my mind that no matter what Dribble up product you buy will improve you significantly in whatever sport you play.
By Connor P.
I ordered a baseball glove for my boys for Christmas. I however did not read what I was ordering and ordered the wrong glove. I wrote an email Christmas morning and to my surprise they responded right back and we’re very understanding. They sent me the return label and the new one is on its way! Excellent customer service for sure!
By Cindy S.