From 5star to 0star. AVOID THIS CO.
I have trusted this company for roughly 2 years for the majority of my supplements. I take roughly 20 supplements so just to give you an idea I have a cupboard in my kitchen just for my supplements. This company originally started out as family owned. It was then sold off unfortunately like many small businesses. This was after the time I started to patronize this company. Promises of third-party testing Falls short when you ask them for actual COA results from the third party labs with comparable batch numbers, they send you an Excel spreadsheet they made themselves, which is not a legitimate coa. Anyone can make a fake COA in this manner. To make matters worse the company was sold again I believe in January of this year. Since this second changeover customer service has gone from pretty good to downright awful. About a month or so ago I ordered from them and it took them over a week to ship out my order and it came from amazon! I specifically don't purchase supplements from Amazon even though I can find doublewood products for cheaper sometimes then their actual website, because Amazon allows commingling. Which means you could be getting a fake supplement that could be even dangerous! When I reached out to customer service they gave me some stupid excuse. I placed another large order now two weeks ago. I've sent multiple messages and voicemails asking where my order is because it still hasn't shipped out, and all I get is the fake AI responses. I was spending an average of $300 every few months through this company. Now I am done with them. They are garbage and I don't trust their quality or their customer service. I highly recommend you avoid and find a company that has transparency with their third-party testing and an owner who hires enough staff to actually provide decent customer service.
By Robert
Response from Double Wood Supplements· Jun 2, 2026
Thank you for sharing your feedback. We are sorry to hear that your recent experiences have left you disappointed. We want to address a few of the concerns raised in your review. First, while we do our best to fulfill all orders from our own warehouse, we have occasionally utilized Amazon as a fulfillment partner over the past several months. This is due to increased demand, limited warehouse capacity, and the fact that our warehouse is closed on weekends and holidays. This is not intended to be a permanent solution, and we are actively working to improve our fulfillment capabilities as we continue to grow. We are also sorry if you felt that your correspondence with our customer service team was handled by AI. We take customer concerns seriously and would be happy to review your specific situation if you would like to contact us directly at [email protected]. Regarding testing, our Certificates of Analysis and third-party testing are not fabricated. This is a serious allegation. We would be interested in reviewing the spreadsheet you referenced so we can better understand your concern. If you send us the document you received, we would be happy to look into it further. While ownership of the company has changed, our staff and quality processes have remained largely the same. What has changed is the scale of our operations. We have experienced significant growth, which has created new challenges in keeping up with demand while maintaining the quality standards our customers expect. Although growth allows us to serve more people, it can also make it more difficult to provide the same small-company experience that many of our longtime customers remember. Finally, our refund policy is 30 days and is clearly outlined on our website. Without reviewing the details of your most recent order, we cannot speak to the specifics of the interaction you had with our team, but it does seem that there may be important details missing from the situation as described in the review. We appreciate your past support and would welcome the opportunity to review your concerns further if you choose to contact us directly.