Double Wood SupplementsReviews of doublewoodsupplements.com

Terrible customer service. When you try to call they have you sit on hold for a while and then send you to voicemail. I guess they say they call you back but don’t leave a message. So I am sitting there waiting for a call back about a subscription I can’t find and then all of a sudden the subscription comes in the mail with things I no longer want because I couldn’t find the subscription and they never got ahold of me to help me out. Then when I contact them via email they say they tried calling and that in their call logs it only shows I called and left a voicemail once. Which is not correct. I called multiple times and every time sat on hold for a while and then sent to voicemail. Never did anyone answer my call.

I have been buying lactoferrin from another company for nearly 20 years, but decided to try Double Wood, because I was impressed by the fact that it gives COAs for each product, and is also GMP certified. Customer service, when I called with a question, also was excellent. Here's why only two stars: 1) I learned from the CSR, when I asked what form of lactoferrin was used, is that it is is a combination of forms--one containing iron, and one without iron. In fact, the type without iron is preferred especially for people who may be susceptible to metabolic iron overload (hemochromatosis). The bottle does NOT say that the product contains iron, and it should. Apo-lactoferrin (without iron) is the preferred form. 2) The front label of the product says 250 mg, 60 capsules, leading one to assume that each capsule contains 250 mg of lactoferrin. But in tiny letters, it says "per serving." If you look at the ingredients, you see that one serving consists of TWO capsules. In other words, that 60 capsule bottle is only enough for one month. I consider this misleading and dishonest, since most people don't bother to read the small print, and since the lactoferrin sold by other companies (notablly Jarrow Formulas) contains 250 mg of APO-LACTOFERRIN per capsule. This means that Double Wood is actually charging twice as much per bottle as one would think. I gave it two stars because I'm sure it's a good product, so a single star (which is really a zero) would not have been appropriate. But I would never recommend this product, nor others that label their products in a misleading way by putting "per serving," meaning multiple capsules needed, on the front, instead of the actual amount per capsule (in this case 125 mg) in each capsule. I'm a nutrition consultant, and for these reasons, I will not be doing business with this company in the future.

Ive been using Double Wood for almost a year. Great products at a great price. My last order was missing one Item, and I contacted them. The best customer service ever. They responded immediately and sent out my missing item the next day. I will be a lifelong customer of Double Wood Supplements. Thanks Dan B

I purchased their Colostrum product that came in a huge, unnecessary container. I followed their instructions “ 2 level scoops daily” The container says “ 60 day supply “ Total dishonesty!! I have not had the product for even 3 weeks and it’s almost gone! After reading other reviews, this company is a scam!

Customer service attended to my needs and fulfilled my request.

second time purchase and shipped fast and great price found online for magnsium glycinate ...it really helped me and works well

Never less than five stars! Their supplements are of superior quality and super effective. My most recent order, somehow someway, got led astray in UPS's Lost and Not to be Found. The Double Wood Supplement Support Team, namely Ms. Jena Arances, continually followed up on the issue until a resolution was reached between her and myself. I will be so stoked to finally receive my Tongkat Ali Extract. It is just what this ol' boy needs to maintain ;-)

Terrible experience. I had extreme constipation after taking one dose. It was like trying to pass a piece of concrete for 2 days. I returned the rest of the supplements under the money back guarantee but my wife lost the tracking info and they won't issue a refund. Extremely disappointed in the product and their inflexible customer service. Avoid this company.