DossierReviews of dossier.co

I have been incredibly impressed with the response time and quick resolution to any issue I have experienced. The only issues I’ve experienced has been the scent just didn’t work for me. Due to their customer service team and their products, I decided to become a Dossier Plus Member. I wish other companies would set their membership programs up similarly to how Dossier has theirs. With the membership fee being added into your account that can then be put towards future purchases, hearing about new scents first, and a variety of other perks offered, I’m glad to be a Dossier Plus Member.

I've always had a great experience with customer service. I've had to reach out twice and my needs were met both times. The solution is always simple, but it's the fact that they can create a solution instead of adding to the issue is why I keep coming back. Most companies will have you just through hoops to get things resolved.

I am very pleased with Dossier´s customer service. They replied quickly to my message and solved my problem efficiently. No chat bots, but direct communication with real people.

Hice una compra doble por error , sin embargo me solucionaron lo más pronto posible. Excelente atención!

I placed my order and quickly realized I put the wrong shipping address. I emailed them immediately. They quickly corrected my shipping address. Mind you this was close to midnight! Amazing customer service!

Quise cancelar para hacer algunos cambios, atención inmediata y reembolso en minutos muchas gracias Excelente servicio

Excellent customer service! Had a question regarding recent order I placed and received a response via email within just a few hours. My issue was resolved promptly and without a fuss. Thank you!

Great experience with Dossier. Their customer service was super helpful and supportive. I had an issue with an order I placed going to an old address and reached out, they responded super fast and fixed everything for me. I also love that they’re expanding their perfumes so much and make it easy to try and return them! It makes perfume shopping so easy. I look forward to continuing shopping with them :)